Ui/Ux Designer - 4

Akkodis is seeking an UI/UX Designer - 4 for a contract position with a client located in Toronto, ON (Remote). Ideally looking The successful candidate will have the opportunity to work on customer facing digital banking projects; they will be able to see value through customer feedback. It is also an opportunity to work for one of the big 5 Canadian Banks that has won many Digital Banking awards, and with a diverse and international and in expansion team across the Caribbean, Canada, and Chile. They will be part of a great team culture, within a team works together well; gain exposure to different areas of the bank, not only in technology, but different product lines, vendors; there is a chance to explore interests and work towards them.

Position: UI/UX Designer - 4

Location: Toronto, ON (Remote)

Location Address: Work from Home – fully remote - option of going into office (333 King St East) if they want to daily, or on a hybrid 1/week basis, or fully remote if they want to

:

Must Have Skills:

1) 8+ years’ experience in product research and usability evaluation – with demonstrated recent experience in research

2) 5+ years of research experience in a product development or service design context

3) 5+ years’ demonstrated experience collaborating with different teams in a large organization

4) 2+ years’ experience using Figma

5) 5+ years’ combined experience with research platforms (e.g. Optimal Workshop, User Testing, Maze)

*REQUIREMENT: Candidate should have an online portfolio ready for viewing - please provide the link

Nice-To-Have Skills:

1) Hands-on experience with Adobe Analytics or Google Analytics, and using these tools to add insight to research studies

2) Experience with inclusive research and UX research that involves accessibility

3) Bilingual in Spanish

Typical Day in Role:

• Act as a thought leader in research

• Provide guidance, support, and mentoring for members on the team.

• Conduct remote and in-person research using a range of methods.

• Drive inclusiveness in principle and practice.

• Conduct usability testing to ensure that our products work for everyone.

• Lead workshops and other group activities that help build team consensus around research, vision, and customer needs.

• Create strategic connections with other teams to help foster customer-focused design and create

opportunities to increase visibility into the team’s activities.

• Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research and share key feedback from users.

• Incorporate a “continuous discovery” approach to informing and guiding product design and development.

• Work with project teams to determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings.

• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions

• Generate insights that fuel ideation

• Evaluate designs through testing, reviews, and critiques

• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods (such as surveys)

• Work cross-functionally with design, product, CX, data science, content strategy, engineering, marketing, and business lines.

• Advocate for the people who use our products

• Contribute to the conversation around best practices around customer experience and design.