Trilingual Customer Service Representative-Remote

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Location: Remote

Required Availability

• Monday-Friday: 8:00 AM - 8:00 PM EST
• Currently hiring for: 11:00 AM - 8:00 PM EST

Languages

• Bilingual Required: English & French (Written & Spoken)
• Trilingual Preferred: English, French & Spanish (Written & Spoken)

Hiring Company makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies, and financial institutions.

We are about Solutions, Passion, and Service that Matters. We interact with our customers through many channels, including email, phone/text, and chat and we are looking for team members who get revved up making connections with our customers to ensure inquiries are processed promptly, properly, and professionally.

Our Trilingual Customer Support Representative (CSR) is Customer OBSESSED and strives to provide a world class service experience with every customer interaction. The CSR serves as the face of our company and collaborates with many departments to drive first call resolution. The CSR has no direct reports.

What You’ll Be Doing

• Leveraging evolving technology platforms, tools and internal products and procedures
• Pro-actively provide ongoing and specific feedback to Supervisors and other business leaders regarding customer issues or system functionality impeding the client’s ability to transact
• Tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact Resolution
• Actively participate in team discussions and activities
• Learns and follows company policies, standard operating procedures, and applicable state and federal laws, at all times
• Actively contribute to the team effort by exceeding customer expectations and maintaining a positive and contagious attitude with co-workers and customers
• Support other projects and tasks as assigned
• Support inbound inquiries from internal and external customers and inspectors as they interact with our online tools, products, and services
• Partner across various departments to quickly and seamlessly meet customer service levels
• Follow up or initiate outbound calls related to scheduling inspections, rescheduling appointments, etc. to ensure our customers are provided information when time is of the essence
• Handle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level review

What We Are Looking For

• Fluently Trilingual: English, French & Spanish-written and spoken
• High school diploma or equivalent; Associates degree preferred
• 6 months+ customer service / contact center experience

Basic Level Of Competencies/Skills

• Five9 skills (or other Contact Center telephony provider)
• Able to successfully manage tasks and inquiries for VIP clientele
• SLACK
• Self-Directed: Owns problems and resolves them. Can thinks outside the box
• Goal and Process Driven
• MS tools: Excel, OneNote, PowerPoint
• Computer and Technical Skills (tools/sites) including Typing Skills
• Education: Has completed or is in the process of completing the required educational background; Participating in enhanced training sessions. Aspires to Advance
• Able to be cross trained on other responsibilities
• Ability to learn and retain knowledge of State/Local/Federal/ Contract Requirements for Role

Functional Level Of Competencies/Skills

• Customer Service including Phone Etiquette, Empathy and Active Listening
• MS tools: Ou
• Able to successfully de-escalate heated conversations with clients
• Approachable and collaborative
• Business Terminology
• Accountability/ownership of tasks
• Flexibility/Willingness to Change: Takes Direction and feedback positively
• Attention to Detail/Recollection/Notes
• Eagerness to Learn and an active participant