Toronto Pearson Airport - Security Operations Manager - Full Time

Overview

Position:Security Operations Manager

Date:August 25th, 2023

Closing Date:August 30th, 2023

Site:Toronto Pearson International Airport

City:Mississauga, ON

Status:Full Time

Hours:Rotating Continental (0700 - 1900 and 1900 - 0700 hrs)

Pay Rate:$25.50/hr.

Site Description:Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada's largest and busiest airports with approximately 456,000 flights and 44 million passengers travelling annually. Toronto Pearson is a hub for the movement of people and goods across the country, continent and globally. Toronto Pearson continues to grow with the increasing number of passengers annually by partnering with new airlines and connecting passengers to different regions of the world. Toronto Pearson is home to some world class shops, restaurants and handy services to cater to everyone's needs. The GTAA is the operator and manager of Toronto Pearson International Airport with a 15-member Board of Directors comprised of professionals from the world of aviation and business sectors as well as local citizens.

:Working on assigned shifts, The Security Operations Manager shall be responsible for overseeing the provision of Services and shall be the official day to day contact, administrator and liaison contact for the GTAA Representative. You will provide proactive and reactive security services safeguarding the traffic sector of Toronto Pearson International Airport. The safety and security of all Airport customers is paramount to Paladin Security's success. Specific duties include but are not limited to:

• Assist with security duties during peak periods within both terminals.
• Being alert and observant while being outside, standing or walking for an extended period of time in all weather conditions (Rain, Snow, Excessive Heat& Cold...etc.)
• Provide reports as requested by the GTAA Representative in a timely manner.
• Attend daily meetings with Airport Security/Operational Staff, daily Security Supervisor meetings etc
• Ensure that all Staff comply with all applicable airport safety, security, and operational procedures and regulations as they relate to this Contract.
• Keep daily records of incidents, events, disciplinary or administrative actions taken, problems encountered.
• Report issues directly to the Client that occur above and beyond regular daily operations
• Ensure all records are neat, concise and in a format approved by the GTAA Representative.
• Ensure that the appropriate uniform is provided and that all staff on duty are in full uniform while on airport property.
• Ensure that all staff have in their possession and clearly visible proper Paladin Uniform and ID.
• Work in tandem with Terminal Security Supervisors, collectively maintaining oversight of Frontline Staff.
• Provide support to PRC and Scheduler and ensure that all the posts are fully manned unless properly relieved.
• Investigate all complaints in timely manner and take immediate and appropriate disciplinary action against the defaulter.
• Represent Paladin Security, The Greater Toronto Airport Authority (GTAA) and their respected customers in such a way as to enhance the quality, image and reputation of Toronto Pearson International Airport.
• Be responsible for onsite day to day operations, liaising with Client on Day to Day issues that may arise.
• Responsible for the administration and operational control of the entire traffic sector of Toronto Pearson (Roadways and both terminals)
• Have in their possession a cellular phone in order to remain in regular contact with the GTAA Representative and/or the Integrated Communication Centre (ICC) during normal business hours while in the performance of their duties.

Prerequisites:At the time of the interview, applicants must be able to produce proof of completion of the following:

• A Valid Ontario Security Guard License
• Successful completion of University degree or College diploma;
• Five (5) years of management experience; preferably in an Airport environment.
• Ability to effectively communicate in English (both oral and written form).
• Must be eligible for a Transport Canada Security Clearance, RAIC, holds a certificate in a recognized GTAA Customer Service Training Program
• Driving Record - No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.

Job Skills / Requirements

: Working on assigned shifts, The Security Operations Manager shall be responsible for overseeing the provision of Services and shall be the official day to day contact, administrator and liaison contact for the GTAA Representative. You will provide proactive and reactive security services safeguarding the traffic sector of Toronto Pearson International Airport. The safety and security of all Airport customers is paramount to Paladin Security's success. Specific duties include but are not limited to:

• Ensure all records are neat, concise and in a format approved by the GTAA Representative.
• Work in tandem with Terminal Security Supervisors, collectively maintaining oversight of Frontline Staff.
• Be responsible for onsite day to day operations, liaising with Client on Day to Day issues that may arise.
• Represent Paladin Security, The Greater Toronto Airport Authority (GTAA) and their respected customers in such a way as to enhance the quality, image and reputation of Toronto Pearson International Airport.
• Report issues directly to the Client that occur above and beyond regular daily operations
• Ensure that the appropriate uniform is provided and that all staff on duty are in full uniform while on airport property.
• Responsible for the administration and operational control of the entire traffic sector of Toronto Pearson (Roadways and both terminals)
• Have in their possession a cellular phone in order to remain in regular contact with the GTAA Representative and/or the Integrated Communication Centre (ICC) during normal business hours while in the performance of their duties.
• Being alert and observant while being outside, standing or walking for an extended period of time in all weather conditions (Rain, Snow, Excessive Heat& Cold...etc.)
• Ensure that all Staff comply with all applicable airport safety, security, and operational procedures and regulations as they relate to this Contract.
• Keep daily records of incidents, events, disciplinary or administrative actions taken, problems encountered.
• Provide reports as requested by the GTAA Representative in a timely manner.
• Provide support to PRC and Scheduler and ensure that all the posts are fully manned unless properly relieved.
• Investigate all complaints in timely manner and take immediate and appropriate disciplinary action against the defaulter.
• Assist with security duties during peak periods within both terminals.
• Attend daily meetings with Airport Security/Operational Staff, daily Security Supervisor meetings etc
• Ensure that all staff have in their possession and clearly visible proper Paladin Uniform and ID.

Prerequisites: At the time of the interview, applicants must be able to produce proof of completion of the following:

• Must be eligible for a Transport Canada Security Clearance, RAIC, holds a certificate in a recognized GTAA Customer Service Training Program
• Successful completion of University degree or College diploma;
• Ability to effectively communicate in English (both oral and written form).
• A Valid Ontario Security Guard License
• Five (5) years of management experience; preferably in an Airport environment.
• Driving Record - No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability