Test Manager [Eastlink] Jobs

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking a Test Manager in Halifax, Nova Scotia. The Test Manager is a key member of the IT Delivery team, whose primary focus is the cost-effective and timely delivery of information systems focused projects within Eastlink.

The Test Manager works to understand the business requirements and objectives relative to the desired functionality of Eastlink’s products, processes and applications and ensure they are successfully tested for customer use. The Test Manager is responsible for keeping the QA team organized, efficient and motivated, and also willing to participate actively in testing to become a SME that the team can rely on for decisions and questions. The Test Manager will work alongside a number of project managers and analysts to implement telecommunications solutions, with a dedicated QA team.

Responsibilities

• Ability to handle and stay organized for multiple, concurrent, project initiatives.
• Provide inputs during project planning (resource requirements, test estimates, etc.) and throughout the development life cycle to ensure business objectives are met;
• Design and implement policies and procedures for testing and evaluating the company’s products to ensure product quality;
• Management (creation and ongoing maintenance) of test account data & test resources.
• Perform functional, integration, system, regression, usability and performance testing using manual methods and test framework tools;
• Establishes SLA’s, and define KPI’s for the test team to maximize quality and timeliness.
• Ensure the vendor has completed adequate QA testing and demonstration of the features prior to delivery in Eastlink’s environment.
• Manage and assist the QA/UAT team in the development of all testing-related documentation, including test and resource plans, test scenarios, test cases/scripts, bug reports, and test result tracking;
• Liaise with 3rd party vendors for the planning and coordination of software deployments in various environments, environment stability and performance related management.
• Manage performance of test resources including coaching, motivating, mentoring, goal setting and performance reviews;
• Work as part of an Agile/Scrum testing team;
• Ability to prioritize and handle changing priorities in a fast-paced environment.
• Work collaboratively with analysts, subject matter experts;
• Work with product owners to validate the testability of business requirements;
• Defect management; including the timely review and prioritization of defects, agreement with the business, internal development team and/or vendor on criticality and timing of fixes.
• Work with the project team to identify, log and track issues using defect tracking tools;

The Test Manager plays a hands on role that requires strong experience in leading overall test efforts. Experience in and understanding of automation tools, test methodologies and resource management is essential. You should demonstrate an executive presence, outgoing with strong communication and presentation skills.

Qualifications

• Experience with test automation scripts and frameworks
• Hands on experience with Jira and Zephyr or similar test and defect management tools.
• Demonstrated vendor management skills;
• Experience with telecommunications CRM & POS applications and processes considered an asset;
• Strong written and verbal communication skills;
• At least 3 years’ experience leading, managing & developing a team of testers;
• Proven test & defect management skills;
• At least 8 years’ experience with hands-on manual and automation testing with multiple, integrated, applications;
• Experience with an agile/iterative development life cycle testing;
• Experience with risk management;
• Solid time management and prioritization skills;

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!