Technical Systems Lead - Peoplesoft Erp

On behalf of our client, Affinity is seeking a Technical Systems Lead for a 3-6 month contract. This full time, remote position provides a lead role in the planning, design, deployment and maintenance of the ERP-PeopleSoft Enterprise Portal and all security.

As lead for this ERP functional support team, this role includes analyzing business requirements and designing, testing and implementing solutions, including business process changes, modifications to existing functionality, or new functionality within the PeopleSoft portal application. This work is specific to Security and Portal support across all PeopleSoft applications. Work arises from planned maintenance/upgrade project requirements, observed issues/problems with the current system, and requests for enhancements or new functionality.

As owner of ERP Enterprise portal, this role includes leading the ERP Working groups to support & maintain the application, liaising with IT Partners on intake, strategy and tactics, coordinating the flow through the Change Management cycle, acting as application Functional experts that understand the Business Application Configuration, Analysis, Functional Design, Application Testing and end user Communications. This job provides leadership to the ERP Security & Portal Functional Analyst ensuring that exemplary business analyst services are provided to the business teams. As the primary point of contact for ERP specific inquiries from the service center, this role is also responsible for ensuring Knowledge Documents are maintained and continually improved and communicated to the service center.

These technologies and services are critical to the ongoing operation of the University IT infrastructure and are available 24 hours a day, seven days a week. The nature of the job requires the incumbent to work quickly and efficiently in high stress situations where errors can result in a high community impact. The job also requires some work to be performed outside normal business hours.

Primary Purpose of the Position :

The primary purpose of this position is to maintain and enhance the Oracle PeopleSoft suite of applications. This requires working closely with the IT ERP Systems & Services team and the Business areas. The primary responsibility of this position is to provide configuration expertise for the PeopleSoft modules, application testing, data validation, resolution of issues, participation in application upgrades, analysis of business requirements and providing solution recommendations that relate to application Security and the enterprise Portal.

Qualifications/Expertise:

• Routine access to sensitive information and maintaining confidence of the organizations information
• Ability to work effectively in a changing environment
• Strong problem solving and analytical skills, self-motivated, ability to work with minimal supervision and as part of a team
• Masters level knowledge of functional analysis and design in one or more PeopleSoft modules, including experience with configurable tables and custom processes.
• Completion of an undergraduate degree in Computer Science or a similar field.
• Advanced knowledge of software including MS Project, Visio, SharePoint, SQL and Query Tools
• Ability to develop and implement operational plans
• Ability to translate technical jargon into business-friendly language
• Knowledge of the structure and organization of the University is considered an asset
• Excellent verbal and written communication skills.
• Analytical skills in reaching sound decisions and resolving complex problems
• Knowledge of project management methodologies, processes, standards and policies an asset
• Professional training and/or certification in PeopleSoft security and portal process and best practice
• ITIL v3 Foundations certification is an asset

· 6+ years Oracle PeopleSoft ERP Application Suite specific to Security and Portal ( Version 9.1+).

o Functional and technical support for PeopleSoft Enterprise Portal.

o PeopleSoft Security and industry security standards and best practices

Accountabilities, Tasks, and Duties

-Requirements Gathering (20%)

· Work with customers, IT Partners, Project Managers, and representatives from various faculties/departments on campus to understand technical requirements or issues

· Researching and defining technical and security standards

-Technical Expertise (60%)

• Clarify and fully resolve user issues in a timely manner, coordinating solution with other support units and departments ensuring continued business operation.
• Ensure that quick and efficient response can be provided for critical service failures outside of core business hours
• Perform PeopleSoft security and portal administration that includes role based access control, lifecycle management and change control

· Lead the design process using his/her own technical expertise and challenge design team members on their technical recommendations where needed and appropriate

• Participate in cross-functional troubleshooting, analysis and testing with other PeopleSoft functions and IT units (e.g. Finance, Student, Enterprise Reporting)
• Develop all testing criteria, scripts and test plans to ensure that system changes and enhancements function as designed
• Implement tested solution into production environment following change control procedures
• Design solutions in collaboration with IT Application Developers, with primary responsibility for system configuration and/or reconfiguration
• Coordinate User Acceptance Testing of security and portal changes
• Validate the development/configuration against the design specifications

· Communicate changes and enhancements to end users and trainers to improve consistency of usage across units and departments

· Collect statistics and report on key performance indicators

· Act as a security and portal functional SME for ERP-Peoplesoft projects

· Guide operational support and prioritize work intake for Tier 2 & 3

· Manage PeopleSoft Access Request customization (PSAR); authorization of some role set requests and portal configuration/security changes

· Roadmap and continuous service improvement for operation of PeopleSoft identity, security and role based access management

· Involved with audit (OAG/internal) for ERP Change Audits

· Help plan roadmap and continuous service improvement for operation of PeopleSoft identity, security and role based access management

· Drive initiatives and participate in projects that are related to enterprise portal

· Maintain confidentiality of user profiles, account information, and other potentially sensitive data

· Eliminate any single points of dependency on software or people

· Ensure PeopleSoft user access is as secure and reliable as it can be

· Analyze business requirements, evaluate and recommend appropriate solutions

· Fully document requirements and issue/resolution options

· Ensure data integrity by developing and running queries to assess data quality

- Project Management/Supervisory (15%)

· Work with the leadership team to build annual goals and objective for themselves and their staff

· Manage a functional team in the ERP security and portal organization

· Lead as an escalation point and organize the team through challenging issues with the goal of root cause determination and build a remediation plan to resolve issues

· Ensure all systems are aligned with the IT’s architectural standards and roadmaps

· Act as a security and portal functional owner for ERP-PeopleSoft operations and projects

· Lifecycle management

· Ensure leadership team are kept informed of activities, issues and progress with projects

· Ensure quality control reviews and remediation are conducted with the Lead Functional Analyst including:

- Requirements documentation review

- Fit Gap review

- Test script and plan review

- Test execution and defect resolution review

- Security review (if applicable)

- Migration Request review

- Documentation (5%)

· Responsible for ensuring all documentation is detailed, accurate, timely, and meets the requirements of the project stakeholders and operational excellence. These documents may include, but are not limited to:

o System configuration guides

o Standard operating procedures for daily activities

o Portal and security application setup and configuration

o Service catalog request items

o Incident handling and tracking

o Release documentation

o Support documentation, FAQs, known issues, errors

o Requests for Change

o CMDB add/change/remove data

o Develop technical documentation, standards and guidelines

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a full-service Information Technology services and staffing company. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on five core principles: Transparency – Flexibility – Efficiency – Agility – Inclusivity.

We teamed up with ClimatePartner on 2022 to offset our emissions and move toward being a more environmentally friendly company and we are proud to now be officially Carbon Neutral Certified.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 8358