Sr. Manager - Solution And Service Management

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

We are seeking a highly motivated individual to join Pfizer’s Digital Solution and Service Management organization.

Our team is responsible for operations of all core digital systems across Market Access and Revenue Management solutions globally. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Senior manager, Solution and Service Management is a critical role in helping us achieve our mission.

The Senior manager, Solution and Service Management, will be responsible for managing support and operations of various solutions in Market Access and Revenue Management including but not limited to Model N Flex, Contract operations, Analytics. This role will maintain stable, compliant, and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities. The qualified candidate will work with technologies, such as AWS, Snowflake, Oracle, Informatica, Tableau as well as emerging capabilities including Artificial Intelligence and Robotic Process Automation and integrations with key enterprise and local edge systems. This role will participate and contribute In Market access and Revenue Management solutions, managing deliverables, manage platform releases and upgrades, collaborate with other support teams, drive continuous improvements, and ensure assigned solutions are supported with the highest level of customer satisfaction.

It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Ensure availability of all the supported platforms to minimize business impact.
• Responsible to lead and manage deliverables of contractors and accountable for the quality and performance of application support.
• Implement and execute operational compliance processes to ensure all application support activities are SOX compliant.
• Oversee and resolve high priority incidents for business users, provide guidance and direction to the team, and manage stakeholder communication.
• Manage application audits conducted on the supported platforms and solutions.
• Manage and report on application support activities, operational and compliance processes.
• Take leadership role to identify and implement continuous improvement and automation opportunities.
• Assist with support contract renewals and manage software licenses.
• Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support.
• Review service performance and participate in definition of Service Level Agreements (SLAs) as needed.
• Ensure smooth transition of application upgrades and new capabilities to production support.
• Responsible for managing releases for assigned applications with direct responsibility to lead platform upgrades, application maintenance releases and system patching.

Qualifications

Must-Have

• Ambition to learn and utilize emerging technologies while working in a stimulating team environment.
• Experience managing vendors and contracted resources in both a staff augmentation and outsourcing model
• 7+ years of relevant experience in implementation and support of data analytics solutions using Informatica, AWS, Snowflake, Business Objects, Oracle, and Tableau
• Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organization.
• Strong analytical, critical thinking, and troubleshooting skills
• Bachelor’s degree required, preferably in Computer Science, Engineering, or related field
• Deep knowledge of Agile methodologies and SDLC processes
• Experience supporting applications and solutions in pharmaceutical industry with focus on Market access and Revenue Management, Trade Operations, Order Management, Inventory Management
• Good understanding of data compliance processes and controls

Nice-to-Have

• ITIL/PMP certified.
• Ability to adapt to changing support landscape and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.
• Regulatory, compliance and risk management knowledge.
• Knowledge of systems within Market Access and Revenue Management function within pharmaceutical industry.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Knowledge of Predictive analytics, Machine learning and Web applications.
• Process-oriented with strong organization, project management and coordination skills.
• Knowledge of database, storage, hosting, cloud, application, analytics and services technologies.
• Strong interpersonal skills enabling teamwork in a matrix environment.
• Proven ability to build strong partnerships across functions.
• Experienced with managing staff and large numbers of geographically diverse onshore and offshore consultants.

Non-standard Work Schedule, Travel Or Environment Requirements

• Expectations around travel will be minimal but candidates must be capable of travel within the region, to other regions, and to other Pfizer sites.
• Pfizer Digital is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours

OTHER JOB DETAILS:

Last Date to Apply for Job:

Work Location Assignment: Flexible

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Information & Business Tech