Sr. Help Desk Analyst

The Senior Helpdesk Analyst is to maintain a high degree of customer service and ITIL best practices (Information Technology Infrastructure Library service management framework) as well as guide and mentor Junior Helpdesk Analysts in service delivery excellence of customer and computing support for all corporate ICT managed services and equipment.

• Strong troubleshooting skills
• Post Secondary Education in Computer Science or equivalent
• Experience in a Health Care facility preferred
• In-depth knowledge of PC􀁊s, networks, servers and Microsoft environment
• Excellent interpersonal and communication skills (written & verbal)
• Good understanding of project management methodology and Microsoft Project
• Strong planning, analytical and interpretative skills
• MCP Certification preferred
• 3-5 years experience in Information Technology

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.
Job
Administrative/Service
Primary Location
Ontario-Hamilton
This position will be located at
David Braley Research Bldg
Organization
Research
Status
Regular
Hours per week
37.5
Number of Openings
1
Union Code
Non Union Employees
Minimum Salary
32.5200
Maximum Salary
41.6900
Post Date
May 22, 2023, 11:00:00 PM
May 30, 2023, 10:59:00 PM
Unit Summary
The Population Health Research Institute (PHRI), a joint institute of Hamilton Health Sciences and McMaster University, with over 300 employees working directly with over 60 researchers. PHRI conducts clinical research internationally in 102 countries and is a world leader in large, global health and population and health outcomes research. Our capacity to conduct multiple international studies concurrently, with tens of thousands of participants in each, is a capability very few organizations in the world can match.
Schedule Work Hours
Monday to Friday Days (on call support as required).
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement