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Specialist, Service Coordination Jobs
Company | Vision Loss Rehabilitation Canada |
Address | London, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-11 |
Posted at | 7 months ago |
Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?
- Provides appropriate follow up with clients to help ensure service quality standards are met.
- Manages caseload in an effective and efficient manner
- Identifies and assigns the required Services and Interventions.
- Conducts intake primarily by phone, with individuals requiring vision rehabilitation services and develops a service plan and makes appropriate referrals
- Initiates external referrals when appropriate.
- Flags urgent/critical client situations to Service Manager or other designated staff
- Conducts Exit Interview
- Records all required data into the client management system in a timely manner, consistent with VLRC standards, including visit/time spent in service provision
- Ensures client needs are identified through appropriate use of the intake assessments.
- Serves as a point of contact for clients by responding to clients enquiries through their journey with VLRC
- Responds to inquiries on services/programs and community resources.
- Contributes as part of multidisciplinary team
- Builds relationships and partnerships with external stakeholders, partners, including local groups/agencies
- Provides appropriate support and consultation to individuals, clients and their families
- Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion
- Provides timely delivery of intake and assignment of appropriate services/interventions for each client
- Ability to creatively and quickly problem solve to respond to unique individual needs
- Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes
- Committed to maintaining privacy and confidentiality
- Consults with supervisor on issues that are more complex or may require approval
- Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks
- Exercise's judgment and tact when working with individuals and knows when to elevate issues to the next level such as referring unusual client needs to appropriate person for service planning
- Takes initiative to keep abreast of new and changing community resources and VLRC policies & procedures
- Facilitates and enhances team efforts on a professional level and shares specialized knowledge, resources, experience, concepts and skills
- Knowledge and experience working with individuals with vision loss
- Demonstration of a client-centered approach with commitment to excellent customer service
- Ability to work in a team environment and independently, with minimum supervision
- Demonstrated ability to effectively communicate verbally and in writing
- Self-directed, organized and detail oriented
- Demonstration of sound interviewing skills, good judgment, and ability to work under pressure
- Proficient in use of both standard office software and specialized client management technology
- Well-developed interpersonal and communications skills, with emphasis on interviewing skills
- Completed post-secondary education in the fields of Social Work,
- Minimum three years of experience working with individuals with a disability in a rehabilitation setting.
- Accreditation in counselling or rehabilitation is an asset
- Occasional travel may be required
- Willingness to work flexible hours
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