Service Coordination Specialist Jobs

About The Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For the Service Team of Voith Hydro North America, we are currently searching talents for the position of:

Service Coordination Specialist

Mississauga, Ontario

Reporting to the North America Service Director, OPEX, the Service Coordinator prepares HSE packages (documents and safety supplies for the site), site consumables for Field Service Engineers and supports the planning for all site personnel and site safety supplies and tooling needs as well as demobilization, working with the Technical Experts/Advisors. The Service Coordinator also manages all internal SAP ERP system requirements for HyService parts/projects including but not limited to: invoices, purchase requisitions, purchase orders, etc and follows up on scheduling and execution progress for flawless service performance. Further, this position invoices executed services to customers and maintains financial reports and HyService KPI’s.

Responsibilities:

• Manage all HyService projects in HySAP
• Planning of the site labor planning and site infrastructure together with Service Manager
• Planning and preparation of the tooling kit for site (making sure that all equipment is calibrated)
• Support on site demobilization; request inventory count, contact infrastructure suppliers for contracts termination, assist logistics with customs paperwork, etc.
• Weekly follow up on demand of parts and tools for services
• Coordination between the site and the Logistics, and/or Manufacturing Warehouse departments
• Print and prepare the HSE binder for the Site workers including the near miss cards, visitor’s cards and risk assessment cards
• Order Maintenance and repair of the field equipment
• Create requisitions and Monitor the purchase orders required at site
• Manages invoice issuing and follow up with the Service Managers and customers.
• Create NCRs in HySAP - for all deviations found at site
• Issue reports and update HyService KPI’s and issue invoices to customers

Requirements

• Minimum 4 years of general accounting experience or related
• Microsoft office, strong aptitude in MS Excel
• Equivalent experience in large capital industrial projects would be considered
• Ability to go to remote sites and suppliers / subcontractors as needed
• Business diploma or equivalent
• Ability to make presentations and reports to upper management
• Fully fluent in English with very good communication skills

Relevant Experience and Certification

Candidates should possess demonstrable experience (including certification) in the following:

• Initiative and the ability to offer new ideas;
• Entrepreneurial Skills;
• Personal commitment to improving their own knowledge and skills.
• Written and spoken communication skills that allow them to inform and advise others clearly;
• Problem-solving and negotiation skills;
• Organisational and planning skills to manage time and to meet deadlines and objectives;
• Interpersonal skills that enable them to work with people at all levels, motivate others and change people's attitudes when necessary;
• Good time-keeping skills to effectively manage training schedules;

Voith Hydro Mississauga - Why join our team

• Committed, motivated and highly competent colleagues and leaders
• Renewable energy sector
• Clear focus on Hydro, our field of expertise
• Social committee activities
• Group RRSP with employer contributions
• An opportunity to contribute to major infrastructure projects in North America
• Remote work policy for a hybrid model
• Reimbursement of tuition fees
• Employee Assistance Program, available 24/7, at no cost
• Competitive total compensation
• Leadership training
• Inclusive environment that values diversity
• Family company with financial stability
• Reimbursement of annual professional membership fees
• Telemedicine services, for you and your family, at no cost
• Access to expert colleagues throughout the world
• 13 days of statutory or floating holidays per year
• Voith Group operates net climate-neutrally at all global locations since 2022
• Employee referral bonus program
• Summer schedule
• Mentorship program
• Opportunity to visit field sites and witness team accomplishments
• Talent development program
• Work flexibility for work-life balance
• Flexible dress code depending on your day
• Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family, at no cost
• Scholarship program for the children of Voithians
• International assignment opportunities

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!