Service Advisor [Steele Auto Group]

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Steele Valley Chevrolet is seeking a Service Advisor to join our team!

As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.

As a Service Advisor and front-line representative, you'll be responsible for communicating with customers, explaining vehicle diagnoses, and recommending necessary services to ensure the longevity of their vehicles, based on feedback from technicians. Don't miss this opportunity to begin your career as an Automotive Service Advisor and join a dynamic team at Steele Valley Chevrolet!

Responsibilities Include But Are Not Limited To

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Maintain automotive records by recording problems and corrective actions planned
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Develop estimates by costing materials, supplies, and labour
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Requirements

• Valid driver's license with acceptable driver's abstract
• Previous experience in an Automotive Service Advisor role is considered an asset
• At least three years of customer service experience
• Good organization and learning skills
• Excellent communication skills
• Strong interpersonal skills: a good listener who can cultivate relationships
• Ability to work in a team-driven environment

Wage Range: $18.40- $21.60/Hour + Performance Bonus

Why Steele Auto?

• Industry leading Retirement Savings Plan with employer match
• Opportunities for career growth and advancement
• Employee and Family Assistance Program
• Competitive compensation package with flexible health and dental plans
• A safe, inclusive, and dynamic work environment
• Virtual healthcare and mental health/wellness support programs

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the "Trusted Destination of Choice for Everything Auto" for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.com