Service Advisor Jobs

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
Summary
As one of BCAA’s Member-facing t eam m embers, the Service Advisor is a n I nsurance P rofessional dedicated to delivering amazing Member experiences through the servicing of BCAA’s products and services, with a focus on Membership , Travel and A uto I nsurance products. The Service Advisor is a source of positive brand impressions and builds long -lasting relationships with our Members and helps them derive the maximum value from their Membership through identifying needs for additional BCAA products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.
Key Responsibilities
Sells and U pgrade s Membership and A uto I nsurance to N ew and R enewing Members
Through consultative in-person or over the phone sales, acquires new BCAA Membership s , Travel Insurance, ICBC and Optional Auto I nsurance sales; w he re required and with the appropriate qualifications , sells additional BCAA products and services
Renew s BCAA Memberships , Travel Insurance, ICBC and Optional Auto I nsurance policies by reviewing current coverages and making recommendations ; w he re required and with the appropriate qualifications , renews additional BCAA products and services
Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
Deepens Member relationships through excellence in customer service including , informing Members of Member value and opportunities to save
Collaborate s with BCAA and other supplier’s Underwriters
Meets all prescribed sales , business-building and retention targets, BCAA and AAA / CAA Member experience goals, best practices, standards and Underwriting guidelines
Creates R eferrals for C ross-selling of BCAA P roducts and S ervices to N ew and R enewing Members
Creates referrals for cross-selling H omeowners’ and T ravel I nsurance
Creates and follows up on future business leads and upcoming renewals
Manage s Member/ C ustomer A ccounts and C oncerns
Update s Member information and insurance policy details in applicable systems
Process es Membership , Travel Insurance, ICBC and Optional Auto I nsurance endorsements and cancellations; w he re required, process endorsements and cancellations for additional BCAA products and services
I ssue s new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides
Resolve s Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA / CAA Member satisfaction goals
Process es payments and follow up on outstanding payments
Issues new, renew and makes changes to Memberships
Issues new and renewal Travel Insurance, ICBC and Optional Auto I nsurance policies, cancellations, end orsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional BCAA products and services
Meet s all required processing standards for storage, retrieval, confidentiality , accuracy and timeliness
Acquire s and M aintain s I ndustry, P roduct and S ystems K nowledge
Maintains a working knowledge of all BCAA Membership and I nsurance manuals, best practices, standards, policies and systems
Attends required BCAA and industry training courses
Keeps up-to- date with in dustry knowledge and competitor s ’ product offerings
Maintains annual I nsurance licensing requirements
Qualifications
Minimum Qualifications
Completion of Grade 12
2 years’ experience in a S ales and S ervice environment
Level 1 I nsurance license (or willing to obtain within 3 months )
Completion of Autoplan Essentials within 3 months from start date in position
Demonstrated sales productivity and customer service skills
Demonstrated multi-tasking skills and proven ab ility to prioritize activities
Strong interpersonal communica tion skills
Ability to work within a fast- paced team environment and maintain a high level of professionalism
Proven judgment and decision- making abilities . Mu st be able to consider costs and benefits of potential products in order to make appropriate recommendations
Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to meet prescribed sales, b usiness- building, retention and customer satisfaction targets and objectives
Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
Preferred Qualifications
CAIB certification
Completion of Autoplan Essentials
Knowledge of applicable BCAA and ICBC systems
Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
Ability to speak alternate languages that would support particular market demographics
We aspire to be one of the best places to work with those who share our beliefs: We believe in:
DOING THE RIGHT THING
We stay true to our word, and help British Columbians move forward.
THE POWER OF COMMUNITY
Together, we create a more vibrant, inclusive and connected province for everyone.
PUTTING PEOPLE FIRST
We treat each other with the same care and respect that we treat our Members.
PROTECTING OUR HOME
It's our responsibility to protect life in BC now, and for generations to come.
SHAPING THE FUTURE
We look to new horizons and actively embrace change.
By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally. Put your career in motion with BCAA
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About Us
Shape a Brighter Future with BCAA
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a mission-driven Member services organization. We strive to maximize Member value rather than simply create financial value. We also add value to our team members, our communities and our planet.Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We will bring peace-of-mind to our Members so they can enjoy life more. Our amazing service will create uniquely memorable experiences and ignite unparalleled loyalty.
We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.
To go back to the BCAA Careers Page, please click here.