Morning Member Service Coordinator

SwimRVA is looking for an energetic and enthusiastic individual to join our team for our morning customer service position. The Relationship Coordinator will develop and maintain relationships with members, helping with onboarding and customer experience, and those that are bridging to new programs. The Relationship Coordinator's attitude greatly reflects the rest of the SwimRVA team with the experience at SwimRVA.
The Relationship Coordinator is a full-time, non-exempt position with benefits, working early morning shifts, Monday-Friday. They will also be utilized for a rotating Manager-on-Duty schedule for weekend shifts, as needed. American Red Cross Lifeguarding with CPR/AED and Emergency Oxygen preferred. Training can be provided for qualified candidates.
The SwimRVA Relationship Coordinator Job Duties

• Assist operations staff with morning duties and responsibilities including opening procedures.
• Assists with training needs of Relationship staff
• Coordinates with all program schedules online and within the organization.
• Customer Service oriented with a passion to serve, creatively problem solve and build strong relationships
• Create customer engagement strategies
• Perform all member service duties
• Coordinates with all departments for proper implementation of Google calendars.
• Provide exceptional customer experience

Qualifications

• Ability to assist in setup & load outs of various events
• Customer service oriented, organized, efficient, and positive
• A positive attitude and work ethic
• Ability to communicate effectively both written and verbal
• Ability to multitask
• Able to lift and carry weights up to 50 pounds

Salary/Benefits

• Full-Time non-exempt
• Starting wage $16.34/hour, $34,000/annual based on level of experience
• American Red Cross First aid/CPR/ AED and Oxygen certification
• Free-employee Facility membership to multiple locations
• Health, Dental, short-and long-term disability, IRA with employer match, life insurance
• 3 weeks paid time off
• $50% off program fees