Server-Receptionist Jobs

Overview
Hours are from 8 00am to 4 30pm
May be required to work overtime periodically outside regular hours
KPMG Professionals Are...
Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm, and each other. A KPMG professional should have all the following characteristics

• Thrive on challenges
• Dedicated to providing outstanding client service.
• Strong work ethic

Position Summary
An enthusiastic and dedicated individual is required for a Conference Floor Server/Receptionist position. The successful candidate will work in a busy and professional environment, while championing food service and excellent customer service.
Server Responsibilities
What you will do

• Package leftover food for donation programs
• Briefing temporary staff for evening events after the turnover of BEO’s by the CFC
• Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
• Organize inventory as per needed and check on shortage/expiry dates
• Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
• Use dishwashers to clean dishes, glassware, and cutlery
• Receive and double-check orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
• Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
• Assist the AV Lead with room set ups and AV inquiries when needed
• Back-up ordering servery supplies and practice floor serveries when needed
• Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas
• Set up food and beverage services for all scheduled meetings and/or events
• Check email and Teams regularly to communicate any updates, deficiencies, or concerns
• Create and use reports and event overviews to stay on-top of daily meeting and event requirements
• Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)

Receptionist Responsibilities

• Responsible to open and/or close the reception desk
• Manage any building service requests or concerns
• Ability to multi-task a busy reception desk
• Monitoring the meeting room booking system
• Monitor multiple email inboxes (i.e., meeting rooms and general reception boxes)
• Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
• Meet and greet clients and visitors in a welcoming and friendly manner
• Answer all in-coming calls on AttendantPro
• Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
• Responsible for all boardroom bookings
• Back up to Hoteling Concierge as needed

Skills & Qualifications
What you bring to the role

• Must be able to work with all levels of professional staff
• Well-organized, capable, and interested in taking initiative.
• Professional attitude and approach are a prerequisite.
• Pro-active and friendly mannerisms, for a customer centric role
• Demonstrates initiative to resolve client issues where appropriate
• Excellent abilities with multiple phone lines and answer with appropriate etiquette
• High School Diploma
• Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
• Strong service orientation, with the ability to manage multiple priorities for internal clients
• Experience with safe food handling
• Excellent interpersonal and communications skills and co-operative in a team environment.
• Ability to stand for an extended period; and move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.
• Flexibility in afternoon and evening shifts – hours change according to business needs (ending time of events and meetings)
• Discretion and the ability to handle confidential material appropriately
• Experience using the Microsoft suite of applications (Word, Excel, and PowerPoint)
• Experience in a fast-paced F&B environment (setting up buffets, formal dining, and cocktail receptions)
• Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm.
• Must be able to work as a member of a team
• Smart Serve Certified.
• The ability to anticipate problems and make contingency plans
• Good communication skills, both verbal and written

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.