Senior Performance Analyst Jobs

Location: Shared between NOC Oakville and 20 Bay Street
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Reporting to the Senior Manager, Operations Performance, our GO Expansion & Transformation Office is looking for a Senior Performance Analyst to support continuous improvement for the GO Rail and GO Bus Services and monitor the performance of the GO Transit rail system.
What will I be doing?

• Monitor special service and plan effectiveness.
• Monitor trends of rail and bus activity over all subdivisions to predict impacts on current and proposed schedules and related budgets.
• Develop and provide management with service performance reports (e.g. on-time performance, and analysis of delay trends) to identify negative trends and improvement concerning types of delay, specific train delays and corridor problems.
• Analyze performance of GO Rail and GO Bus relating to schedule adherence and operational performance targets.
• Investigate operating problems by collaborating with contract operators to determine basic causes, recommend remedial action and practical preventative actions.

What Skills and Qualifications Do I Need?

• Minimum 6 years’ progressive experience in conducting quantitative analysis and development of dashboards/reports. Experience gathering, tracking and analyzing data.
• Completion of a degree in Business Administration, Mathematics, Statistics Engineering, Economics or related field – or a combination of education, training and experience deemed equivalent.
• Knowledge of information systems to collect, extract data and present data in audience appropriate digestible format (example: creating and maintaining reports, digital dashboards). Analytical skills to investigate operating issues and recommend solutions.

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].
Application Process
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.