Performance Analyst Jobs

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our GO Expansion & Transformation Operations Performance Management Office is seeking a Performance Analyst to provide specialized data collection, analysis, industry comparison, report development, and recommendations on a variety of performance and financial materials; and also, to assist in the development of strategic and technical analysis to optimize and identify key performance indicators, measurements, and standards.
What will I be doing?

• Provide support to the section by assisting with data gathering and analysis and develop, assemble, and maintain data relating to operational/maintenance performance.
• Develops methodologies to track, monitor, analyse, provide management reports, and expedite all customer generated complaints/commendations and inquiries.
• Plans, organizes, and leads, or participates in, projects as assigned, including new technology testing, meetings, presentations, and liaison with other participants.
• Review and analysis of new and existing rail & bus routes and/or maintenance practices to provide a variety of management reports that track the performance.
• Analyzes operational, and / or project-related processes and procedures, and recommends streamlined solutions for identified inefficiencies.
• Develop and maintain data for monthly GO Rail & Bus on-time performance, kilometres operated, ridership summary and mean-distance between failures, and recommend performance management measures.

What Skills and Qualifications Do I Need?

• Completion of industry-sponsored scheduling course would be considered an asset.
• Strong quantitative and analytical skills, including process, workflow, and financial analysis.
• 4 years of relevant experience gathering, tracking, and analyzing data
• Completion of a diploma in Information Technology, Data Management, or a related discipline – or a combination of education, training and experience deemed equivalent
• Strong interpersonal, written, and oral communications skills.
• Strong proficiency with both Excel and PowerPoint Applications.
• Knowledge and experiences in business intelligence application (e.g. PowerBI, Tableau, Qlik Sense) and data analytics is considered an asset
• Demonstrated report writing and presentation abilities.

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].
Application Process
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.