Senior Account Coordinator Jobs

What does the opportunity include?

• The scale and scope of what Redstone does will surprise you! The rapid pace of change makes it imperative for us to be smart and open-minded in the way we serve our clients.
• Join a world-class team with a corporate culture like no other! People are our priority. We want you to bring your whole self to work each day.
• You will have a lot of responsibility and be challenged daily! You have the freedom to provide input and make your clients’ organizations better.
• Learn and advance within a rapidly growing agency! We value career growth and development by investing in you.

Sound like Redstone might be the right place for you? Keep reading…

What your team does:

Redstone is an industry-leading agency focused on delivering outsourced services to not-for-profit professional and trade associations. These services include board of director support, certification and accreditation, committee administration, database transitions, meeting management, membership services (retention and acquisition), project management, sponsorship programs, and so much more!

What you’ll do:

• Ensure client satisfaction and build strong relationships with clients and their stakeholders
• Manage membership communications such as announcements, email campaigns, e-newsletters, and website updates
• Prepare and deliver weekly/monthly reporting to clients and management
• Manage the daily inquiries via multiple email inboxes, phone lines, and during meetings for a diverse portfolio of clients
• Minute taking at board and committee meetings and follow-up on actions items
• Learn new tools and best practices to improve personal job performance and client efficiency
• Collaborate and communicate with client teams across Redstone’s departments to ensure projects are running smoothly and effectively
• Support with onsite event execution for the events team during high volume periods
• Maintain up-to-date databases (sponsorship, attendee, membership, etc.)
• Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery
• Board and committee coordination and meeting planning
• Ongoing administrative tasks as required
• Support volunteer committees and Boards of Directors on various projects
• Act as a point of contact for stakeholders such as association clients, members, and volunteers
• Assist in the development and implementation of ongoing member engagement and growth strategies

You’ll thrive in this role if:

• You are excited about the idea of doing meaningful work and have an eagerness to learn, grow, and contribute to Redstone and our clients’ success
• You have a university or college degree in Business, Nonprofit Management, Event Management or another related program
• You have strong interpersonal skills, integrity, and professionalism
• You must be detail oriented to be successful in this role – nothing gets past you!
• You can work outside of regular working hours as required, including extended hours, holidays and weekends during busy periods and peak seasons
• You can juggle priorities and adapt in a busy changing environment, managing multiple projects at once, and adhering to strict deadlines
• You are a self-starter and motivated to work in a flexible environment
• You are tech-savvy and interested in learning new software and systems
• You see changes in direction as opportunities, not roadblocks
• You have 2+ years of experience in not-for-profit management, working at an association management company, working at a professional or trade association or account management within an agency

Serious bonus points if:

• You have experience working at an Agency, and/or the Events and Association Management industry
• You have experience with Association Management Software (AMS)
• You are bilingual in English / French

Compensation: $54,000 - $63,000 base salary based on experience + eligible bonuses

Redstone life and culture:

We’re a full-service boutique agency with a growing team, which means you’ll have a lot of responsibility, be challenged daily, and will work side-by-side with the senior leadership. As a team, we work hard, are client-focused, and like to have fun. We provide our team with opportunities to expand their skillsets while supporting our association clients in diverse industries such as real estate, property, law, post-secondary education, healthcare, city planning, and sponsorship marketing, just to name a few.

Everything we do stems from our “Core Four” values: People, Trust, Impact, and Extra Mile. They are the foundation behind every decision and action we take as a company, within our team and alongside our clients.

Why Choose Us?

We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:

• Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, new hire buddy program, holiday and summer parties, charity participation, and more!
• Paid sick days and personal days
• Employer paid Group Life Insurance
• Health, Drug, Dental, and Vision Insurance
• Paid time off between Christmas and New Years
• Travel opportunities to work at our events alongside our talented event staff
• Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company
• Flexible working hours and summer hours

Be yourself. We like it that way:

At Redstone, we are committed to fostering and cultivating a culture of equity, diversity, and inclusion. We believe that a culture that celebrates EDI creates a better work environment and enables us to deliver outstanding services to our clients. We strive to create a workplace that reflects the communities we serve. We value building a team with a variety of backgrounds, skills, and views and embrace the characteristics that makes our team unique.

Thank you for your interest, however, due to the volume of applications, only successful applicants will be contacted with next steps.