Salesforce Consultant Jobs

Lead Salesforce Admin and Developer cum Support Role

FTE/TP

Video Interview

Remote Role

Min exp-9+

EST Shift

: Salesforce Admin and Developer cum Support Role

Job Summary:

As a Salesforce Admin and Developer in a support role, collaborate with cross-functional teams, end-users, and other Salesforce professionals. Responsibilities include, focusing on resolving issues, optimizing processes, and supporting users in their daily interactions with the system.

Key Responsibilities:

1. Technical Support:

- Respond to and resolve user-reported issues related to Salesforce functionality, data integrity, and user experience.

- Investigate and troubleshoot system errors, discrepancies, and providing timely resolutions to end-users.

2. Salesforce Administration:

- Maintain and customize the Salesforce platform, including but not limited to user setup, profiles, roles, permissions, and security settings.

- Configure and maintain data quality and validation rules, workflow rules, and process builder flows to ensure accurate and efficient data management.

- Collaborate with stakeholders to gather requirements and implement changes, enhancements, and new features.

3. Development and Customization:

- Collaborate with developers and architects on more complex customization, using Apex, Visualforce, and Lightning Components, when necessary.

- Create and maintain documentation of customizations, processes, and workflows.

Qualifications:

- Candidates with Salesforce Administrator and Developer certifications will be preferred.

- Proven experience as a Salesforce Administrator and Developer, with a focus on support and troubleshooting.

- Proficiency in Salesforce configuration, customization, and administration using declarative tools.

- Solid understanding of Salesforce best practices, data modeling, and security.

- Experience with Apex, Visualforce, and Lightning Components is a plus.

- Strong problem-solving skills and ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.

- Strong teamwork and collaboration skills, with the ability to work effectively in a cross-functional environment.