Sales Support Associate Iii

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. As member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Cash Wrap

Sample of tasks required of role:

• Maintain accuracy when operating POS
• Maintain cash and POS media accurately and in compliance with Coach policy
• Represent Coach brand appropriately
• Greeting the customer with a smile and with eye contact and offering your name
• Read cues and determine customers’ needs
• Maintain cash wrap organization and cleanliness
• Conduct email/name capture, where permitted by law
• Create lasting impression by genuinely thanking customer and provide reason to return
• Interact genuinely and naturally with the customer
• Suggest multiple add‐ons and sell gift cards

Stockroom / Warehouse

• Manage stock levels/product ownership in back-of-house and sales floor
• Receive shipment and transfers
• Scan cartons/transfers, verifying store information is correct
• Process shipment/transfers according to Coach standards and timeframes
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Participate in store physical inventory counts, as scheduled
• Notify Store Management when new product arrives
• Prepare and conduct regular cycle counts, as directed
• Maintain Company Loss Prevention standards
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Communicate all discrepancies to Store Management

Sales Floor

• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Support sales floor activities, as directed
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Upkeep housekeeping standards
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs.
• Regularly analyze sales floor to assess replenishment needs

Operations

• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
• Replenishes inventory on sales floor as needed
• Processes shipments as needed
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Additional Requirements

Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.