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Company | Coach |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion,Manufacturing,Retail |
Expires | 2023-11-23 |
Posted at | 10 months ago |
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. As member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
- Conduct email/name capture, where permitted by law
- Read cues and determine customers’ needs
- Interact genuinely and naturally with the customer
- Create lasting impression by genuinely thanking customer and provide reason to return
- Maintain cash and POS media accurately and in compliance with Coach policy
- Maintain cash wrap organization and cleanliness
- Maintain accuracy when operating POS
- Greeting the customer with a smile and with eye contact and offering your name
- Suggest multiple add‐ons and sell gift cards
- Represent Coach brand appropriately
- Organize and clean stock room daily; to include offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Maintain Company Loss Prevention standards
- Manage stock levels/product ownership in back-of-house and sales floor
- Scan cartons/transfers, verifying store information is correct
- Prepare and conduct regular cycle counts, as directed
- Notify Store Management when new product arrives
- Process shipment/transfers according to Coach standards and timeframes
- Receive shipment and transfers
- Participate in store physical inventory counts, as scheduled
- Communicate all discrepancies to Store Management
- React to sell through and execute visual merchandising needs.
- Replenish sales floor/assigned zone
- Upkeep housekeeping standards
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Regularly analyze sales floor to assess replenishment needs
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Processes shipments as needed
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
- Replenishes inventory on sales floor as needed
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
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