Remote Customer Service Representative (Prince Edward Island) ($13.70 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$13.70 / hour

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

Position Overview

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Listen to customers, understand their needs, and resolve customer issues
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Ensure first call resolution through problems solving and effective call handling
• Appropriately escalate customer dissatisfaction with managerial team
• Utilize systems and technology to complete account management tasks

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• An aptitude for conflict resolution, problem solving and negotiation
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• The ability to type swiftly and accurately (20+ words a minute)
• Strong team orientation and customer focus
• Excellent organizational, written, and oral communication skills
• High school diploma or equivalent
• Must be 18 years of age or older
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• Highly reliable with the ability to maintain regular attendance and punctuality
• Basic understanding of Windows operating system
• Ability to multi-task, stay focused and self manage
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with