Remote Customer Service Representative (Alberta) ($15.50 / Hour)

Advantages Of Working For This Employer

• Work from home opportunities
• Rapidly growing company
• Fun and engaging work environment with daily contests and prizes
• Competitive compensation and benefits package
• Paid training and time off
• Opportunity to work with a variety of clients and recognizable brands

Job Responsibilities

• Ensure first call resolution through problem-solving and effective call handling
• Recognize sales opportunities and apply sales skills to upgrade
• Escalate customer dissatisfaction to managerial team
• Handle inbound inquiries and provide customers with quality products and services
• Troubleshoot basic technical issues

Candidate Qualifications

• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with team and customers
• Customer service oriented with an aptitude for conflict resolution, problem-solving, and negotiation
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent communication and organizational skills
• Ability to type swiftly and accurately
• Strong team orientation and customer focus
• Ability to multitask, stay focused, and self-manage
• Highly reliable with the ability to maintain regular attendance and punctuality

Conditions Of Employment

• Must be authorized to work in the United States or Canada
• Job offers are contingent on background/security investigation results
• Must be willing to submit to a background and/or security investigation

Additional Information

• This job description is not a contract for employment, and either the employer or employee may terminate employment at any time, for any reason.
• Hiring Company does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws
• Hiring Company provides reasonable accommodation to qualified employees with disabilities to the extent required by applicable laws
• Hiring Company is committed to diversity and equality in the workplace

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