Remote Customer Service (Johnston Group Inc)

Duties

• Answering customer inquiries and resolving issues
• Suggesting solutions to customer issues and following up to ensure resolution
• Maintaining customer records and updating databases
• Documenting customer interactions and transactions
• Providing product and service information to customers
• Collaborating with other departments to resolve customer issues
• Handling customer complaints and ensuring customer satisfaction

Qualifications

• Ability to handle difficult customers and resolve issues
• Proficiency in computer applications such as Microsoft Office
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Good listening skills and attention to detail
• Excellent communication skills
• High school diploma or equivalent
• Prior customer service experience is an added advantage

I hope that helps! Let me know if you have any other questions.

Value