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Recoveries Officer Jobs
Company | RBC |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-06-17 |
Posted at | 11 months ago |
Come Work with Us!
- Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
- Identify risk situations and escalate if and when appropriate
- Embrace the service routines, goal setting and performance enablement
- Initiate outbound calls and receive incoming client calls
- Maintain a balance between quality Customer Care and effective negotiation techniques
- Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
- Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision
- Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
- Proven negotiation, analytical and decision making ability
- Able to work the set shift of 3pm to 11:00pm, Monday to Friday
- 2+ years Recoveries/Collections experience
- Strong written and verbal communication skills
- Bilingual English and French
- Strong Organizational and Multi-tasking skills
- Proficient in using MS Excel, Word and Outlook
- Strong understanding of the balance between customer service and business risk mindset
- Previous experience in managing a portfolio
- Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
- Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
- Opportunity to take on progressively greater accountabilities
- Leaders who support your development
- Ability to make a difference and lasting impact
- A comprehensive Total Rewards Program
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