Property Insurance Claims Coordinator

Accomsure ALE – Management Solutions is looking for a customer and service focused Property Insurance Claims Coordinator to join our company in Canada with targeted growth in the U.S. marketplace.

Accomsure works alongside insurance companies to provide ALE Management Services for property claims. Our primary service is to locate temporary accommodation for policyholders affected by a displacement from their principal residence via a property insurance claim (i.e. Fire, Water, Flood, Natural Disasters). Accomsure is proudly Canadian, servicing the industry for more than 6 years in Canada with our head office located in Calgary, AB., operating across the country on a 24/7 basis.

The opportunity will offer you the skills to become an expert in the insurance housing industry and help further develop your customer service experience, communication, and administrative skills. The successful candidates will be able to follow instructions with minimal supervision, work well in a team-oriented, fast-paced environment and will be able to show sensitivity and professionalism to our clients who are often in distress given they have just suffered an insurance loss. The role requires the ability to critically think of problem-solving strategies, high-level attention to detail, communication skills, excellent time-management, and prioritization skills.

Role & Responsibilities:

·Address new claims, gather requirements, input information into CRM, manage the end to end process – balancing exceptional customer service and efficiency.

·Assist our Claims Team by managing the incoming calls to our claims line.

·Enter and maintain claim data into our system with accuracy.

·Support policyholders in understanding the temporary housing process within an insurance claim and by providing exceptional customer service.

·Assist in selecting suitable properties that meet our clients’ requirements.

·Prepare leases, contracts, payment authorization and other paperwork as required.

·Apply time-management skills while dealing with multiple urgent tasks simultaneously.

·Liaise between policyholders, property managers and insurance adjusters.

·Respond to changing requirements, issues and repair schedules and address as required.

·Enter and collate accurate information for billing purposes.

·Produce and send monthly statements to follow up on outstanding payments from clients.

·Any other task as deemed necessary by management across Accomsure’s team.

Candidate Requirements:

·Excellent time management and prioritization skills

·Excellent communication skills

·Fluent English – both written and verbal (bi-lingual in French is considered an asset, not required)

·Attention to detail and advanced written communication skills.

·Experience in a service-based industry such as hospitality, real-estate or travel & tourism considered an asset.

·Conflict management, service focused and solution driven experience.

·A proven collaborator

·A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset (not required)

Location & Commitments:

·Permanent, Full-Time position - $18 to $22 / hr.

·Company provided Health & Dental Benefits

·Resilience in joining a start-up business while entering an enterprise in growth mode.

·On-site requirements to collaborate and drive solutions with peers and management in a timely manner.

·Reliable transportation is required – on-site parking provided.

·Standard working hours (8:00am to 4:30pm, Monday through Friday), occasional overtime for evening and weekend shifts may be required to support emergency response.

·Ability to sit & work long hours from a desk location.

We appreciate the interest from all applicants. Only qualified applicants will be contacted and followed up with an interview to move forward.