Supervisor, Claims - Auto Physical Damage (Alberta Remote/Hybrid)

Job ID: 6421
Working Business Language: English
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: Alberta
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Supervisor, Claims - Auto Physical Damage contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
Job Responsibilities

• Perform other duties as assigned
• Provide guidance and leadership to staff and specialists
• Coordinate and supervise daily activities of claims team
• Provide exceptional customer service
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,

Qualifications

• College /University degree preferred
• Detail oriented with a critical degree of accuracy regarding data entry
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.) is an asset
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
• Exceptional advanced negotiation skills
• 3-5 years progressive insurance adjusting experience
• Effective customer service skills including empathy and concern for our customers
• Ability to coach, guide, and positively motivate employees
• Excellent investigative and analytical skills
• Excellent communication skills, both written and oral
• Excellent knowledge of automobile policies

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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