Principal Trainer, Full Time, Lumeo Operations Team

Title: Principal Trainer
Department: Training - Lumeo Operations Team
Position #: 50070447, 50070321, 50070322
Hours of Work: Three (3) Full-time position, Days
Pay Band: Class 5 - $70,170.71 - $84,204.44 per annum
Union: Non-Union
Location: Virtual/Remote (with some regional travel)
NON-UNION
REFERENCE#: 23-NON-UNION-93186
Note: Kingston Health Sciences Centre is the employer of record.
Primary Function
The six health-partners in the South East region recognize that to achieve person centered, effective care coordination across the system, enhance the ability to make best use of collective resources, achieve more system-like behavior, and have the agility to address future funding changes, a major, system-wide clinical transformation is needed. This clinical transformation will meet clinical information needs of both the health-partners and the region. Lumeo, a regional Health Information System will support the “one standard of care and journey for the people we serve” vision identified by the partners’ clinical leadership. This program opportunity will enable the sharing of information seamlessly across the six health-partners, connecting the personal health information into a single cohesive story and reducing the variability of care provided.
The Principal Trainer is responsible for developing and updating the training program for their respective functional area with the aim of increasing end user adoption and ongoing proficiency of the Regional Health Information System across the South East Hospital Cluster. This includes developing training content, setting and sustaining the training environment, logistics and ensuring all local trainers are trained and able to deliver training successfully at their local organizations.
Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
Responsibilities & Duties Include
Develop training content, environment, and documentation

• Regularly collaborates with appropriate systems analysts/workstream managers to incorporate feedback, validates workflows to develop and update training materials.
• Develops role‐based training content, independently using a variety of software programs, tools, and applications such as Microsoft Office
• Maintains policy and procedure documentation
• Assists with building and testing of training environments, and provides support and troubleshoots issues
• Designs, develops, and maintains instructional materials based on system and workflow updates

Deliver training and credentialing
Planning and supporting the delivery of training the trainers at partner organizations:

• Collaborates with other trainers by co‐facilitating classroom instruction and assisting with exercises as needed
• Trains and credentials classroom trainers from partner organizations to ensure they can successfully deliver training at their respective organization
• Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session
• May train end users in case of unforeseen circumstances limiting availability of local trainers
• Gathers feedback on the effectiveness of training and incorporates changes in the training curriculum or method as required
• Presents information verbally and in writing in a clear and easy‐to‐understand manner

Support Training Manager
Supports training managers to evaluate opportunities for improving and optimizing the delivery of training to end-users, in conjunction with training local trainers. Provides relevant input into training strategy, work plan and resource plan, as required. Communicates and escalates issues to training manager as appropriate. Leads and facilitates on-going team meetings. Serves as an expert educator to internal staff and identifies trends that may require additional training focus. Manages projects by prioritizing them and by creating and adhering to timelines. Identifies end-user related issues and concerns and communicates the same to system teams for discussion and resolution.
Education And Learning
Maintains working knowledge of their application, workflows and common issues faced by end-users. Learns new content and consults with subject matter experts to develop training materials and answer any participant questions; Stays updated with industry best-practices and learning methodologies
NOTE - The above duties are representative but are not to be construed as all-inclusive.
Basic Qualifications

• Working knowledge of common MS-Office products (Excel, PowerPoint, Word)
• Ability to develop and deliver formal presentations. This includes consistently and clearly presenting scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences and handling questions from the audience
• Demonstrated ability to work effectively with little direct supervision and taking ownership of work activities and ensuring training sessions and supporting materials meet standards
• Knowledge and understanding of clinical/ancillary workflows as well as policy and procedures is beneficial
• The ability to learn new content and leverage that knowledge to develop strong training programs
• CTDP (Certified Training and Development Professional), preferred
• Ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing. This includes targeting the amount, style, and content of the information to the needs of the receiver
• Undergraduate Degree in Information Technology, Business Administration, or Adult Education, or equivalent combination of education and related experience
• 3+ years of training experience
• Satisfactory criminal background check with vulnerable sector search
• Experience with learning management systems, instructional design software, and other technology tools that are used to develop and deliver training programs or improvement initiatives within your respective unit or departments (i.e. Articulate 360 or Captivate preferred)
• Ability to adapt and pivot to challenging virtual and in person classroom situations & personalities
• Excellent prioritization, organizational, and people management skills

Physical Requirements
The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. The Lumeo Operations Team is committed to inclusive and accessible employment practices.
Please Apply Online At
https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=93186&company=KGH
If You Have Any Questions, Please Contact
Katie Belisle, Coordinator, Resources & Staffing, Lumeo
Email: [email protected]