Post-Grad Associate Client Manager (Entry-Level)

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Who You Are

You are a recent grad who is looking to start a career in a great industry with an award-winning insurance brokerage. You are ambitious, have a keen eye for detail, and are an expert at managing competing priorities. You will develop into the best version of yourself at NFP. Honing your skills with an organization and leadership team that always puts “you” first.

The Opportunity of a Lifetime

“PeopleFirst” is what defines our culture. At NFP, we are driven by six pillars: PeopleFirst Recognition, PeopleFirst Community, PeopleFirst Finance, PeopleFirst Well-being, PeopleFirst Development and PeopleFirst Inclusion. Our PeopleFirst experience empowers an evolution across flexible working, onboarding, training & development, performance, and additional elements that advance our culture and enable more growth and success.

Through NFP's Accelerated Career Advancement Program (ACAP) we are delighted to provide an opportunity for new and/or recent grads to work alongside the industry’s best insurance leaders. The successful candidates will receive mentorship from the NFP leadership group as well as a fast-tracked training schedule that will condense five years’ worth of on-the-job experience into two.

By the end of the ACAP training schedule, you will function as a full-fledged Client Manager responsible for servicing your own book of business.

The expected start date for successful hires of this program aligns with the April 2023 graduation period. Interviews will commence on or about mid to late February 2023.

What You’ll Learn and What You’ll Be Doing

Year One

• Begin to understand which commercial lines segment you will join and what capacity (service, inside sales, etc.)
• Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc
• Proven administrative skills and expertise
• Recent College or University Graduate from a reputable institution with a proven record of strong academic success
• Matching RRSP plan of 5% of salary
• Prepare client premium proposals and pre-renewal information packages, process invoices, finance contracts, and claim reporting
• Ability to effectively utilize Microsoft Word, Excel, and PowerPoint
• Reimbursement of license fees and professional membership dues
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff
• Good organizational and planning skills, with a proven ability to manage time well in a fast-paced, ever-changing, team-oriented environment
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Referral Commission Plan
• Client Application Entry
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Positive attitude and team player
• Client and Policy Data Reconciliation
• Excellent verbal and written communication skills
• Leadership qualities demonstrated through college/university, community, internship, or co-op experience
• Proficient in writing and editing
• Understand the backend processes and systems of Small Enterprise & Mid-Market Business Insurance including Broker Management Database Activities:
• Detail-oriented self-starter who can independently manage deadlines
• High level of integrity and strict adherence to protecting confidential information
• Reports Formatting, Analytics, and Data Diagnostics
• Work with the backend service team and support Client Managers in preparation of applications, specifications, and marketing strategy for new business as well as renewals
• If not already licensed, NFP will provide training and access to license exam to obtain RIBO (Registered Insurance Broker of Ontario) License
• Annual bonus plan for all employees