Personal Banker Jobs

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Complies with legal and regulatory requirements for the jurisdiction.
• Working knowledge of retail investments and lending products.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Organization skills - Good.
• Contributes to business results and the overall experience delivered in the branch.
• Appropriate lending qualifications and designations.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Drive to deliver a personal customer experience.
• Analyzes issues and determines next steps.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Experience in financial services is an asset.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Analytical and problem solving skills - Good.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Passionate commitment to helping our customers.
• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Supports customer transactions needs based on customer traffic.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Acts as a key member of a collaborative and versatile branch and market team.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Resourceful self-starter with courage and confidence to approach customers.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Working knowledge of personal and small business customer needs and solutions.
• Verbal & written communication skills - Good.
• Collaboration & team skills - Good.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Specialized knowledge.
• Organizes work information to ensure accuracy and completeness.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.