Patient Registration | Switchboard Operators

Position Summary

Who are we looking for?

Do you have cashier, bank teller, customer service and/or hotel front desk clerk experience? Are you interested in expanding your career opportunities and developing new skills?

If so, Interior Health is hiring Patient Registration Clerks and Switchboard Operators in the following communities:

100 Mile House | Clearwater | Cranbrook | Creston | Fernie | Golden | Grand Forks | Invermere | Kamloops | Kelowna | Lillooet | Merritt | Nakusp | Nelson | Oliver | Penticton | Princeton | Revelstoke | Salmon Arm | Trail | Vernon | Williams Lake

We have casual, relief (part time, full time) and permanent (part time and full time) positions available.

Please include a cover letter and be sure to include the following details:

• Indicate your availability for days, evening, nights, and weekend shifts
• Preference will be given to applicants with Aboriginal ancestry. Aboriginal/Indigenous peoples include First Nations (status and non-status), Métis and Inuit and North American Indians, only those Aboriginal persons who come from Canada and the United States should identify themselves as belonging to this designated group
• Preference to casual, part time, or full time opportunities
• Preferred location(s)

Some Key Duties Include

Patient Registration Clerk:

This position performs a variety of clerical duties related to receiving and registering of patients and cashier functions such as:

• Cashier duties - receives payments for a variety of patient bills and sundry accounts, records payments in cash journals and summary sheets, and issues change and receipts;
• Receives patients/visitors and directs to appropriate areas;
• Performs other related duties as required.
• Receives, checks and deposits patient valuables for safekeeping, returns valuables and maintains related records;
• Identifies bed booking options;
• Processes requests for patient telephone system, setting up phone and payment plan;
• Patient registration;
• Clerical duties - types, compiles and distributes various documents/lists/schedules, completes data entry for pre-admissions, admissions, discharges, and transfers;
• Assists with orienting new staff by performing duties such as demonstrating work procedures and demonstrating use of equipment;

Switchboard Operator

This position performs a variety of switchboard, registration and cashier duties, such as:

• Maintains confidentiality of classified information.
• Provides information to customers and assists in relaying messages;
• Processes calls (internal and external) and establishes communication links;
• Records and organizes data to facilitate the operations of the morgue;
• Maintains Physician paging system and after hours physician’s emergency lines;
• Answers emergency calls and follows established communications procedures in emergency situations;
• Receives patient porter requests and dispatches transfers to the patient porter team;
• Receives "On-Call" information from physicians and updates data as required;

What do we Offer?

Interior Health offers work-life balance with competitive wages, excellent employee benefits, in a larger-than-life landscape and four seasons playground. Make Interior Health your next best career destination!

Wages for these opportunities are dependent on position and schedule.

Base wages (effective April 1, 2023) start at $26.06, with shift premiums available for evenings ($1.90), nights ($3.20) and weekends ($2.15)

For Clarity, If You Work

Monday to Friday - Days $26.06/hour

Monday to Friday - Evenings $27.96/hour

Sunday to Thursday - Nights $29.26/hour

Saturday/Sunday - Days $28.21/hour

Saturday/Sunday - Evenings $30.11/hour

Friday/Saturday - Nights $31.41/hour

If this sounds like a perfect opportunity for you, apply today!

Why Interior Health is a Top 100 BC Employer

Qualfications

Education, Training, And Experience

• Completion of a Typing Test 45 wpm or greater, dated within the past 48 months and must be issued from a valid institution only
• Two year’s recent related experience, or an equivalent combination of education, training and experience
• Grade 12,
• Medical Terminology

Skills And Abilities

• Ability to deal with others effectively.
• Ability to operate related equipment.
• Ability to organize work.
• Ability to communicate effectively, both verbally and in writing.
• Ability to physically carry out the duties of the position.

Additional Information

Applicants who are successful through the recruitment process and do not have a valid Typing Test or Medical Terminology may still be considered, with these requirements being completed prior to employment.

Typing tests can be completed online through many B.C. colleges and universities.

Medical Terminology is available online through St. John Ambulance Canada or Canadian Red Cross. We recognize that funding may be a barrier, if you are currently unemployed or self identify as Aboriginal (First Nation, Métis and Inuit), please reach out to [email protected] as funding opportunities may be available through our external partners on a first come first serve basis.