Part-Time Keyholder Robson St.

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

• Ensure daily monitoring and execution of sales
• Maintain a professional appearance consistent with established dress code and image guidelines
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Provide a friendly and welcoming environment
• Protect the customer experience in all areas
• Communicate product and customer feedback to managers
• Assist in conflict resolution with client issues
• Achieve personal SPH goals*
• Maximize personal sales at all opportunities, including additional sales at cash wrap

People

• Supervise and develop sales associates as necessary
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• Support management team with training new associates on customer service standards and product knowledge

Operational Standards

• Key Holders will be able to process returns, but cannot execute employee purchases
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure strict compliance and adhering to the application of policies and procedure
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

• Be knowledgeable of the store's merchandise, back of house and front of house layout
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

Skills And Requirements

• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Excellent interpersonal skills supporting a team environment
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset
• Must have a minimum of 1-2 years of retail experience
• Strong English communication - verbal and written / Multilingual is a plus

Physical Demands

• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.