Parts And Shop Manager

Values are extremely important to our client: Integrity, Passion, Balance, Caring, Innovation, and Preciseness. They provide quality products and services with remarkable customer service that sets them apart. They are a value-driven organization that sells and rents large industrial equipment in the high-angle materials handling industry. Their team of experts specializes in problem-solving and has a history of doing the impossible. They are looking for a Parts and Service Manager to supervise all aspects of the physical inventory management as well as shipping and parts counter sales.

Responsibilities:

• Participate in the JOHSC Committee meetings as necessary
• Manage best practices regarding paperwork, cost control, and cross-border compliance
• Provide accurate and up-to-date reporting to various departments regarding inventory level
• Verify receiving shipments, returns, and transfers in a timely manner
• Manage and oversee rental returns and equipment turnover
• Ensure that we are getting value from our suppliers and vendors and sourcing new suppliers that may be more cost-effective or have better quality
• Inspection of returned parts and equipment such as crane remotes and AMCS systems
• Attend monthly safety meetings
• Reviewing and closing sales to ensure aging is kept to a minimum
• Assist with building inspections, maintenance, and repair schedules
• Management of inbound & outbound parts and equipment tables
• Completion of all paperwork required to ensure accurate parts and inventory management
• Factory communication and follow-up on parts warranty claims
• Manage sales budgets and promote growth individually and as a department
• Operate forklifts and yard cranes as required for shipping and receiving duties
• Manage and oversee the preparation of inbound/outbound parts tables for technicians
• Assist customers in direct parts requests. Prepare accurate quotations and follow up with customers to close sales
• Monitor freight recovery to ensure budget margins and projections are achieved
• Ongoing communication and follow-up with customers and staff on ETA of parts requests
• Ensure the inventory system is set up with max(s) & min(s) as well as all seasonal adjustments
• Ensure accuracy and efficiency on all parts orders and returns
• Meet and exceed established departmental sales targets (KPIs)
• Finding new opportunities that can bring in additional revenue streams
• Reviewing sales and profit margins to ensure budget margins are achieved
• Develop processes and procedures to ensure maximum efficiency in all aspects of the job
• Manage multiple vendors and develop an ongoing understanding of price, quality, delivery time, etc. for all our parts and equipment requirements
• Generate revenue through parts counter sales through proactive communication with new and existing customers
• Perform inventory audits as required
• Retain a level 1 first aid certificate and be the First Aid Attendant for the office and yard
• Manage the sourcing and acquisition of parts in a timely manner for customers, inside sales, service department, and technicians

Qualifications:

• Strong organizational and analytical skills, ability to manage a variety of activities simultaneously, good judgment, flexibility, excellent interpersonal skills
• Able to foster and maintain a clean, safe, and well-organized warehouse on an ongoing basis
• Willing to upgrade skills as may be required and or requested by the company
• Previous experience in a warehousing environment is also highly valuable
• Understands the business need to communicate frequently in a proactive fashion to keep multiple departments apprised of parts status
• Ability to develop and implement systems and procedures when they are required
• Familiar with efficient shipping/receiving techniques as well as cross-border requirements
• Understand inventory management and able to source, acquire, and stock parts and equipment
• A good understanding of the workings of the equipment including their mechanical and electrical functions
• Able to train and mentor junior staff in inventory management, sales, parts, logistics, and warehousing functions
• Sales skills with the ability to produce parts quotations as well as follow up and close sales on an ongoing basis
• Ability to maintain the parts database, parts pricing and costs, produce estimates and quotes
• Able to recognize and capture opportunities while being a champion of innovation
• Proficient in Microsoft Office Suite, Microsoft Dynamics 365, and other associated programs utilized by the company