Parts Advisor/Technician - Lougheed

Parts Advisor/Technician
Agriterra Equipment is one of North America's largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We have grown from 3 locations (in 2013) to 12 and have been consistently in AGCO North America's Circle of Excellence Top 20 dealer group.
We are looking for an exceptional Parts Advisor/Technician to join our team in Lougheed, AB.
Experience as Parts Technician or Parts Advisor would be preferred (agriculture experience isn't required but would be a bonus).
A knowledge of AGCO brands and/or Bourgault would be considered an asset.
What makes the role exciting and what does it involve?

• Massey Ferguson, Fendt, Rogator, Cub Cadet, Caterpillar agriculture products and more;
• Answering customer inquiries over the phone or through e-mail.
• Large agriculture equipment to lawn and garden equipment (the type of equipment can vary by region); and,
• Managing and sourcing parts from electrical, hydraulics, engines, transmissions, etc.
• Working the front or back counter as necessary, depending on the traffic flow of the business.
• Inventory counts as needed.
• Responding to customers in a timely manner and keeping a record of quotes that can be accessed by other team members.
• Skid steer loaders, loaders, telehandlers and excavators.
• Sourcing and recommending parts to clients on a wide range of agriculture equipment and brands such as:
• Acting as an advisor to clients to educate them on the parts they need and related parts they should consider or may need.

What are we looking for?

• Journeyperson Parts Technician certification or 5 years of experience as a Parts Technician/Parts Advisor/Parts Person or similar position.
• Proficient with sourcing parts for a wide range of equipment and applications.
• Experience with AGCO brands and/or Bourgault
• Some flexibility to work on-call during busy seasons
• Strong aptitude to understand technical requirements from clients and provide solutions.
• Demonstrate and be comfortable suggesting other solutions that a client may need or related parts for repairs.
• Focus on client satisfaction and building long-term relationships to keep our clients coming back.
• Good computer skills to use a range of different sites.

Why work for Agriterra?

• An RRSP matching program
• A diverse range of equipment to source parts for to keep you challenged and to grow your experience
• A competitive hourly wage
• A great company culture, you'll get to work with a lot of amazing people!
• Tenure bonuses
• A great benefits package
• Paid, factory training (online and in-person)