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Related keywords
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- Order Management Administrator
- Order Management Specialist
- Order Specialist
- Administrator Supply Order Management
- Order Management Representative
- Order Management Operator
- Customer Service And Order Management Specialist
- Order Management Team Lead
- Order Management Assistant
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Order Management Specialist Jobs
Company | Cytiva |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing,Biotechnology Research,Pharmaceutical Manufacturing |
Expires | 2023-08-10 |
Posted at | 10 months ago |
Be part of something altogether life-changing!
- Provide reports to management, sales and customers as needed.
- Process orders for our company products, expedite and coordinate flow of work within or between internal departments, and review agreements or proposed agreements for compliance of rates, rules, and regulations.
- Coordinate special handling activities to ensure delivery commitments are met; communicate order status and related items as required.
- Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require.
- Deliver outstanding customer experiences through investigation and response to external and internal inquiries or issues in a timely manner.
- Participate in department, cross functional or special customer projects and events including continuous improvement initiatives.
- Grow knowledge of how the team integrates with others to accomplish department objectives.
- Help drive issue resolution of delayed order shipments to meet on-time delivery.
- Respond to customer requests and order-related inquiries, evaluating customer satisfaction and acting as an escalation point.
- Able to effectively manage change and one’s work priorities
- Strong problem solving skills, curious and investigative in your approach
- Strong attention to detail and data entry skills
- Able to follow procedural guidelines, research and respond to customers
- Proficiency in Microsoft Office / SAP / Salesforce / ERP systems is an asset
- Bilingual (English/French) preferred
- Excellent communication skills, both verbally and written
- Comfortable working independently with limited supervision
- Ability to review and understand customer sales agreements, proposals, purchase orders, and related information
- GHX/EDI experience is an asset
- Experience with call center / customer service technology is an asset
- Relevant education and experience
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