Customer Service And Order Management Specialist Jobs

Experience with FIELDBOSS service management solution implementations

Strong project management and organizational skills

Certifications in FIELDBOSS service management solution is a plus

Thorough understanding of field service and inventory management processes

Demonstrated proficiency in configuring and customizing FIELDBOSS service management solution

Excellent written and verbal communication skills

Customer service experience is an asset

Experience accepting various types of payment including cash

Must be able to work every second Saturday (7am-12pm)

Working at the front desk assisting customers with purchase orders

Educating customers on available product using sales techniques

Entering data into the computer system

Provide customer order management and issue resolution including, but not limited to:

Analyzes and manages reporting information as it applies to delivering accurate and effective order management to customers.

Familiarity with Oracle EBS, specifically for order management and service management

We're looking for an Order Management (Account) Specialist!

Proactively manage all orders from receipt to closure, communicating via email and phone calls.

Address opportunities for process and/or system improvements to enhance the customer experience.

Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industry

Recognize appropriate retention triggers for renewal and refinance opportunities

Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations

Exceptional interpersonal and communication skills – written and oral

Strong active listening skills with the ability to engage with the customer

Previous experience with Home Equity Line of Credit (HELOC) product

Provide reports to management, sales and customers as needed.

Strong attention to detail and data entry skills

Deliver outstanding customer experiences through investigation and response to external and internal inquiries or issues in a timely manner.

Grow knowledge of how the team integrates with others to accomplish department objectives.

Excellent communication skills, both verbally and written

Strong problem solving skills, curious and investigative in your approach

Project management skills and experience would be an asset

Perform the bulk of the analysis, design, test scenarios, testing and leading change management.

Over 4 years of supply chain, logistics or manufacturing experience, including knowledge of supply chain processes

Assess requirements, gather information, communicate with the various stakeholders, and facilitate meetings

Lead the preparation and presentation of cost-benefit analysis to support priority setting and budgeting

Manage multiple projects and provide regular updates to all key stakeholders

Support Sales and Project Manager with Fusion Part Numbers as required for Order Management

Run monthly Regional Backlog meetings attended by Project Management, Service, Sales and Marketing.

Post-secondary education a nd/or a minimum of 5-7 years related experience.

Prior Global Logistics knowledge/experience is highly desirable

Order Management and Logistics Specialist

Validate product purchases to ensure accuracy and to alert Finance and Marketing teams of discrepancies that would affect overall profitability.

Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.

Experience using Warehouse Management Systems is an asset.

You have knowledge or experience with e-commerce.

You bring 3+ years of Operations experience.

You bring 3+ years of Customer Service experience.

You have 1+ year of Sales experience, preferably in the e-commerce space.