Order Fulfillment Representative Jobs

Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements, and providing exceptional on-going support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing, and supporting innovative IT solutions that delight thousands of customers.

Canadian organizations of all types are dealing with “Digital Transformation” strategies related to four IT industry mega-trends: Cloud, Mobility, Big Data and Social Media Platforms. There are major shifts that are taking place in businesses and in IT that are unfolding with unprecedented speed. Compugen is uniquely positioned to empower customers to embrace and leverage the benefits from these four mega-trends with new, relevant IT-based strategies and solutions while operating and maintaining cost-effective technology infrastructure and processes for datacenters and end user environments.

Introduction

Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative II is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

Demonstrated Competencies

• Prepare and/lead product transitions and product rollouts for assigned accounts
• Manage orders throughout the entire cycle, from order entry to invoicing
• Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
• Provides quotes to customers using extensive product knowledge and expertise
• Ability to lead large deployments, that contain services and with complex customer requirements.
• Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
• Manage evaluation of products and solution offerings
• Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
• Manage escalations, provide sustainable resolution & risk avoidance for customers
• Manage customer’s e-commerce platform
• Lead and/or attend customer meetings
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction

Drive Critical Outcomes

• Sales Order Accuracy
• Order to Ship Metric
• Gross Margin Attainment
• Meet or exceed Service Level Agreements

Qualifications

• French an asset
• Extremely well structured, organized and detail-oriented
• Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
• 2-4 years previous experience in an Inside Sales position
• University degree or College Diploma in a relevant program of study
• Experience in the technology industry an asset
• Understanding of supply chain
• Experience with SLA and KPI deliverables
• Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
• Demonstrated ability to work autonomously and collaboratively in a team environment
• Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
• Strong business acumen
• Customer-focused, with a strong commitment to customer satisfaction
• Outstanding written communication & interpersonal skills
• Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs