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Operations Support Analyst, Ai And Rpa
Company | ATB Financial |
Address | Edmonton, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-06-29 |
Posted at | 11 months ago |
OUR BOTTOM LINE IS DIFFERENT.
- Participate or lead the prioritization and resolution of escalations and take proactive steps to address root causes.
- Participate or lead the estimation and forecasting of workload.
- Implement initiatives for monitoring day-to-day operational systems and resolve obstacles to service delivery.
- Assume full ownership of new technology solutions or PoCs where applicable.
- Provide ongoing operational support including upgrades, defect fixes and any process change activities.
- Read and understand code (code-competency) for diagnosis, escalation to tier teams.
- Support Robotic Process Automations (RPA), ML models and Application Platforms.
- Perform code refactoring, optimization, deployment,testing and monitoring.
- Interact with all relevant technology services and operations teams in scheduling and implementing periodic maintenance of systems hardware and software, including supporting and/or leading hardware and software upgrades and system releases.
- Participate in AI/ML solution design, product testing/test automation and validate operational test procedures.
- Resolve issues that arise in the day-to-day running of automated processes and ML models applications; providing timely responses to issues.
- Participate or lead the documentation of project transition to operations.
- Collaborate with other support teams at all levels to foster successful partnerships critical to service delivery.
- Proficiency in structured and unstructured database languages (i.e. BigQuery , NoSQL, MS SQL).
- 2+ years experience with cloud platforms such as GCP and AWS.
- Basic knowledge of Linux and Machine Learning frameworks such as scikit-learn, Keras, PyTorch, Tensorflow, etc.
- 2+ years of experience working with Agile methodology and tools such as Jira and Confluence.
- Knowledge of data analytic and visualization tools like Tableau is an asset.
- Advanced understanding of IT operational monitoring and automation systems.
- Advance knowledge/expertise in Blue Prism Robotic Process Automation.
- 3+ years experience in infrastructure and information systems environment.
- 3+ years experience with programming languages like Python, C#, VB.Net, Java or Bash.
- Basic understanding of tools used by data scientists and experience with software development and automation testing.
- University degree in computer science, engineering, business, or related disciplines or an acceptable combination of education, experience and training.
- Fundamental knowledge of ITIL and IT operational processes.
- Knowledge of Machine Learning Operations is an asset.
- Basic experience with containerization such as Docker, Kubernetes and OpenShift.
- Blue Prism certification would be an asset.
- Work in close partnership with technology partners and the customer experience office.
- Work cross-functionally with all lines of ATB business, supporting internal AI and automation units as well as external vendors when applicable.
- Work with delivery squads, data platforms, AI platforms, data scientists, operations teams and technical thought leaders in AI.
- Decisive and self-directed, comfortable working in a rapid-paced, constantly changing environment requiring the ability to manage and prioritize multiple priorities while achieving great results.
- Knowledge of products and services powered by machine learning algorithms and robotic process automations.
- Ability to adapt to new responsibilities as assigned.
- Strong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment.
- Excellent interpersonal, communication, problem-solving and collaboration skills.
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