Network Operations & Implementation Analyst - En

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank

The Network Operations & Implementation analyst is a key member of the Network Engineering & Operations Team, and is responsible for implementation, administration, maintenance, and support of the organization’s network environment that includes LAN, WAN, Internet, and supporting network devices. The successful candidate will have experience and expertise in delivering a stable and available environment. This role operates within a shared service delivery model where some services are delivered through an outsourced IT environment and other services are being delivered with in-house resources.

Responsibilities:

• Research, evaluate, design, test, recommend, and plan implementation of new or improved network hardware/software/devices.
• Install, configure, and administer hardware and software systems that provide appropriate network security functionality as part of BAU or project work.
• Assist in maintaining and testing business continuity/disaster recovery plans, processes, and procedures necessary to recover services in the event of a declared disaster.
• Install, configure, administer, and support hardware and software for for, switches, routers, firewalls, network monitoring tools, configuration backup tools, authentication providers for user and machine authentication, and connectivity to provide an optimized and reliable environment to support production & non-production environments running on premise and in the cloud
• Monitor network performance and capacity management of all network devices and links.
• Perform maintenance, software/firmware upgrades, & vulnerability management on a timely basis or as needed; troubleshoot and provide solutions to issues related to the network utilizing network tools such as packet captures, querying logs natively and via SPLUNK.
• Prepare and maintain documentation of monitoring alert systems, all all network connections and network management equipment and configurations.
• Participate in projects to design solutions as per our architectural & security guidelines, and standards.
• Provides level 1 support for the network environment.

Qualifications:

• Hands-on skill and technical proficiency in router and switch configuration, network topologies, applicable software, problem determination, and troubleshooting techniques
• Cisco/PAN certification will be an asset
• Good knowledge of and hands-on working experience with Cisco switches and routers, current network applications, all network layers, routing, switching and related protocols (TCP/IP, SMTP, HTTP, SFTP, FTP, SSH, TELNET, DNS, DHCP, RIP, EIGRP, BGP, OSPF, SNMP, 802.1X and RMON etc.).
• Good knowledge of tier architecture and associated traffic flows.
• Experience with networking hardware and cabling technologies.
• Intermediate knowledge of network provider/carrier services, network engineering (hardware and software), network design and planning
• Experience with complex TCP/IP networks which include multiple routing protocols and knowledge of BGP, OPSF and CWDM/DWDM technologies.
• Intermediate knowledge of network tools used in supporting multiplatform environments, troubleshooting network-related problems, monitoring LAN/WAN/ capacity, performance, security and availability
• Strong problem solver and team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies.
• Experience working within Incident, Change and Problem Management processes.
• Proactive and results-oriented with good time management skills, and the ability to work well under pressure and focus on multiple priorities concurrently.
• Excellent knowledge of network fault isolation tools and protocols (sniffer traces, SNMP, etc.).
• Experience managing & Supporting Cisco/Palo Alto/Fortinet Firewalls and associated web filtering/security technologies such as SSL Decryption.
• University Degree in Computer Science or a related field and 5+ plus years of work experience
• Bilingualism (English/French) communication skills are an asset.
• Excellent verbal and written communication, and documentation skills.
• Minimum 5 years experience supporting a large scale, mission critical enterprise in a 24x7 operating environment.

Other:

• After hours and weekend implementations management and coordination.
• On call availability

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.