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Ms Teams Support Analyst

Company

Infotek Consulting Inc.

Address Toronto, Ontario, Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Insurance
Expires 2023-08-20
Posted at 9 months ago
Job Description

Infotek Consulting is looking for a seasoned a MS Teams Support Analyst - This role is 100% remote


Job Title: Microsoft Teams Application Support Analyst

A new temporary role is available within the EI PCT Collaboration Ops team as part of the Global deployment of Microsoft Teams.

Job description and responsibilities:

Assist the Support team as a technical resource for global deployment of Microsoft Teams

Great communication, analytical and collaboration skills. Take the lead and have the ability to prioritize workload.

Experience of the following: Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive

Experience with the deployment of Microsoft Teams desirable

Accurately document all work performed through ticketing system including details and outcomes

Ensure that root causes and permanent solutions are documented

Monitoring multiple intakes channels for Microsoft Teams end user support

Share your knowledge with teammates and guide them in the resolution of complex technical problems

  • The ideal candidate for this position should be able to diagnose and resolve problems quickly, communicate effectively and work closely with client to ensure clients’ needs at met. Candidates should have significant experience troubleshooting with hands-on expertise specific to troubleshooting Microsoft Teams.