Mountain Administration - Dispatcher

Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, "the Matterhorn of the Canadian Rockies".
What's in it for you?

• And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
• A chance to enjoy the alpine vistas
• A ridiculously cool life experience
• A summer experience that is outstanding!
• A plethora of lively staff events all season long

Description   
The Dispatch role is focused on primary responsibilities in two areas - maintaining an efficient and professional communications system at the Ski Area and acting as the Administrator for the Mountain Operations Department . Dispatch reports to the Mountain Operations Manager or designate, and works closely with public safety, mountain operations, and slopes departments on-mountain.
Job Functions
Maintaining a Central Communications System

• Initiating emergency procedures via information gleaned from radio, phone, or direct public input,
• Recording an accurate daily log of all communications via the computer console,
• Knowing to prioritize non -urgent information during busy periods , taking accurate messages for follow up.
• Answering multiple phone lines, including the priority emergency lines
• Monitoring and documenting radio communications on-mountain for 2 of 3 mountain duplex radio channels
• Collecting and disseminating important information via intranet to several locations (Mountain Status Board) , social media updates (Twitter) and other more emergent communications (information fanout),

Overseeing Training Documentation For The Mountain Operations Departments

• Ensuring required training program documentation have been administered, tracked, and recorded and assisting HR with any deficiencies,
• Working alongside all department Supervisors to aid when time permits .
• Uploading f irst day training, recurrent annua l and new hire snowmobile training documents , equipment checks, ski competency documents, license abstracts, first aid and CPR , off road vehicle use, etc.

  Administrative Functions

• Completing data entry, filing, purchase orders, photocopying, p atient outreach and OHS incident recording of staff incidents,
• In conjunction with Mountain Operations Manager, utilizing social media to engage the Mountain Operations staff - sharing relevant information in a timely manner , celebrating successes and milestones reached of the operation, and encourage interdepartmental Operations introductions and information exchange using staff e-blasts,
• Timely and accurate incident reporting to appropriate departments and personnel, assisting Mountain Operations departments and all on-mountain staff with incident reporting process, and forwarding relevant information to [email protected] (e.g., on-duty incidents).

The Dispatcher acts as a mentor for part-time Dispatchers, and other staff members working as temporary dispatchers , ensuring seamless service and communication.
Other duties may be requested and assigned from time to time.
Experience/Requirements

• Knowledge and prior use of 2-way radios is an asset.
• Comfortable travelling on oversnow vehicles in a variety of cha lleng ing winter environments.
• Obeys all Sunshine Village Corporate Policy and enforces Mountain Operations protocols that is within the limits of authority of the position.   
• Familiar with the ski area, its operational bound ary and those who are granted access and passage thru .
• E xceptional personal work ethic, and professional pride in your workplace .  
• Maintaining a pleasant, friendly demeanor at all times when interacting with staff, guests, contractors.
• R eceptive of potential sa fety hazards and able to rectif y them.
• Proven ability to work under pressure, stay on task, and remain calm during high stress situations.
• Strong organization, multitasking, prioritiz ing, and decision-making abilities.
• Able to work efficiently, safely , and independently without direct supervision.
• Must have comprehensive knowledge of Microsoft office (Excel, SharePoint , Word, etc.) .
• Previous ski area experience or knowledge of Sunshine Village, customer service experience an asset.
• Able to commit to the entire operational season, due to a large learning curve .    
• Proven strong verbal and written communication skills. Able to communicate effectively in English.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• Dispatchers deal with sensitive, confidential information and are expected to adhere to high standards of professionalism and confidentiality.
• This role is in an indoor environment, but outdoor travel on-mountain occurs. Weather conditions vary greatly and can be extreme. Appropriate outerwear and footwear are required .

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code.
Can't wait to get started? Great, because we can't wait to hear from you!Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
Other Details

• Pay Type Hourly
• Employment Indicator Permanent