Manager, Hospitality Jobs

Title:Manager, Hospitality, Cabot

Reports to:VP Hospitality, Cabot

Location: Toronto, ON

About Cabot:

Cabot is the developer and operator of a diverse collection of residential, resort, golf and master-planned communities. The portfolio includes renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation. It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, and the most recently added Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World Top 100 courses).

Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination specific experiences and an unparalleled quality of service.

Position Overview:

The Manager, Hospitality is tasked with supporting the development of the operational roadmap required to deliver on Cabot’s mission of creating magical places where remarkable memories are made. This includes helping the VP build and implement Cabot’s opening plans, service standards, standard operating procedures, audit and measurement tools, and most importantly the delivery of a consistent and distinct guest experience at every customer touchpoint.

The Profile:

Reporting to the VP Hospitality, the Manager, Hospitality at Cabot is a key member of the team supporting Cabot’s hospitality operation and guest experience to deliver on the brand’s mission to “Create Magical Places Where Remarkable Memories are Made”.

Joining a new and growing team, this role will support the VP Hospitality by completing tasks and projects as assigned and contributing to the team with fresh and innovative ideas. The Manager, Hospitality is a trusted teammate that always maintains confidentiality and exemplifies Cabot’s values of confidence, authenticity, humility and warmth.

Key Responsibilities:

Operational

·Support the development, implementation, and audit global service standards and KPIs to build service consistency in line with brand strategy and positioning.

·Project manage operational plans for opening hotels and operational implementation of new acquisitions to the brand.

·Support the VP with the implementation of training, guest preference collection, and customer feedback.

·Ensure operational systems are in place and leveraged to ensure Cabot’s service delivery is flawless and no guest request requires repeating.

Guest Experience

·Work with properties to constantly innovate the guest experience inspired by global luxury brands in and outside the industry.

·Regularly monitor and guest feedback and ensure property leadership teams develop ongoing improvement plans to address needs.

·Ensure the customer experience authentically incorporates the essence of the local community through products, programming and services that celebrate each destination.

Experience & Qualifications

·Prior 2+ years’ experience at a Manager+ level in hospitality operations.

·Exceptional interpersonal, relationship-building skills and communication skills

·Ability to manage stress and conflicting priorities while maintaining warmth and service

·Innovative thinker able to execute on ideas

·Ability to work in an agile entrepreneurial environment

·Demonstrates maturity, judgement required to maintains trust and credibility

·Proven resilience to work in a fast-paced growing company

·High accountability and work ethic and with ability to work independently while knowing when escalate, seek advice, and keep stakeholders informed as needed