Manager, Financial Crimes Operations

Description

At Neo, we’re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We’re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We’re creating a seamless digital experience, with the modern day features you’ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.

Backed by world class investors, we’ve raised $299M and are one of a few Canadian tech companies that have reached ‘unicorn’ status - valued over $1B. Check out the full story here.

The Role:

Neo Financial is looking for a full-time Manager to join our Financial Crimes Operations team in Calgary, AB.

The Financial Crimes team enables Neo’s high-growth portfolio by developing, implementing, and improving Neo’s risk management policies and procedures as it relates to fraud, money laundering, and terrorist financing prevention. By leveraging their industry expertise, people leadership, and excellence in process management, we are looking for high-performing leaders to make an immediate impact on Neo’s via strategic and tactical Financial Crimes team risk levers.

What you'll be doing:

• Continually drive and lead process improvement and innovation
• Develop management systems and processes that ensure consistency in alert management and level one investigation processes with sound quality control
• Act as a coach and mentor to team members to drive people development and career progression
• Lead a large team of composed of 20+ team leads, senior analysts, and analysts to create an environment of efficient and effective operations
• Collaborate with the broader Financial Crimes leadership to identify gaps in Fraud and AML/ATF strategies, policies, and processes and implement changes to address them
• Work closely with product and analytics teams to ensure effectiveness of rules and models driving alert volume to maximize true positives and minimize false negatives; ensuring feedback from analysts on hidden trends are quickly incorporated
• Seek out negative trends in performance indicators and work with team to implement effective corrective measures with a sense of urgency
• Develop and continually improve Neo’s front-line processes, driving excellence in alert handling, documentation and escalation of necessary cases to level 2 investigations teams
• Drive operational performance standards, with full compliance with Risk Management and Compliance requirements.

Who we are looking for:

• Strong knowledge of rule-based and model-based fraud/ML detection and prevention methodologies
• You think strategically with the ability to see the big picture may be affected by risk strategies
• University Degree in Business, Economics, Engineering, Statistics or other relevant fields is an asset
• You have strong verbal and written communication skills with the ability to adapt communication to different audiences including senior management
• You have a passion for people development and mentoring of junior resources
• You take a collaborative approach and with the ability to engage purposely with stakeholders
• You have experience in a fast-paced environment where competing priorities, uncertain outcomes and iteration is the norm
• Proven experience implementing processes/systems, enabling effective Fraud/AML operations and investigations
• You proactively seek to improve processes, raising quality and productivity through efficiencies or by implementing best-in-class solutions
• 5+ years experience in Fraud/AML strategy and investigations with at least 2+ years in a leadership position

About applying with us:

At Neo, you’ll be working with industry-leading technology that changes the way we live and redefines Canada’s financial future. It’s a serious deal, and we’re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We’re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and will require a credit check.