Liquor Store Assistant Manager - Ft (North Burnaby)

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our Angry Otter Liquor @ North Burnaby located in Burnaby, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), twenty-eight Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Sawbucks pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at

What you’ll do:

The Assistant Manager supports the Store Manager in directing the day-to-day store operations by providing quality products and services to our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking and strong office administration skills.

• Ensure the store's merchandising standards are being managed and maintained and all programs are being implemented, measured, and managed
• Assist with overseeing of the daily operations and management of the liquor store in accordance with company policies, procedures, and overall expectations
• Following up and meeting with suppliers to support the Store Manager
• Ensure the store's housekeeping, sanitation and maintenance schedules/standards are managed and being maintained
• Assist with recruitment, onboarding, retention, training, development and performance management
• Handle guest inquiries and complaints in a timely and professional manner
• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure policies are being followed
• Participate in periodic inventory, including physical counts, data entry and review reports for discrepancies
• Provide direction and leadership to continue to build an outgoing, positive, and highly motivated team
• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
• Daily review and approval of payroll timecards in Kronos
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
• Create and entre weekly department schedules to maintain store staffing levels that will meet the needs of our customers, while operating within budgeted wage costs

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service Management and:

• Previous experience in leading and managing people in a busy retail environment a strong asset
• Demonstrate the ability to maintain relationships outside of the organization that support the organization
• WSET 1 or 2 designation an asset
• Enjoy working with the public
• 3 + years' experience in Retail Guest Service
• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently
• Strong analytical and problem-solving skills
• Solid basic math skills and ability to read / understand financial reports
• Effective interpersonal, leadership and communications skills, motivation, and ability to work in a busy environment
• Effective planning, organization, and time management skills
• Must be available 7 days a week to work between early mornings, afternoons, and late evenings

What’s in it for you:

• Competitive Wages
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation
• Co-op Membership with an annual dividend payment on qualified purchases
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Annual bonus program for all eligible team members
• Education Assistance Program
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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