Lead Business Process Analyst

Lead Business Process Analyst Contract Position)

Number of Positions: 1 Filled: 0 Duration: 12 months

Location: Toronto ON

Must be eligible to work in Canada

Mostly remote, if hybrid Toronto/GTA or Ottawa or Montreal

Bilingual - English / French highly preferred

Reliability Clearance (or eligible for it) - Must have been in Canada for 5+ Years (PR or Citizen)

Lead BA experience

Business Process Analyst experience in large enterprise environment

Description

The successful candidate will be responsible to ensure successful delivery of process and procedures related to custom service offerings.

Accountabilities include:

 Act as the lead business analyst on a project with a focus on eliciting and validating requirements with customers prior to delivery

 Work with Business Analysts and Subject Matter Experts to develop end to end IT Service Management and operational process documents

o Lead cross-functional requirement gathering and requirement analysis

o Lead process design and documentation for processes related to IT Service Management and operations

o Analyze and validate the impacts of system, functional or process changes

 Develop and deliver customer facing documentation which outlines required interactions with the operational teams

 Define and manage execution of end user acutance testing (UAT) and operational readiness testing (ORT).

 Ensure user satisfaction and support during the testing process.

Critical Qualifications/Competencies:

The successful candidate must have the following knowledge and skills:

 Proven business analysis skills and experience.

 Commercially recognized business analysis education (preferred CBAP)

 Bilingualism English and French would be ideal

 Experience in the planning cycle and project approval process.

 Experience working with customers to elicit and document requirements

 Excellent analytical, presentation skills.

 Excellent communication skills (verbal and written); ability to listen, understand and respond appropriately and effectively.

 Ability to produce high quality documents (process, Ops Model, BRD, BPD, and executive summaries).

 Ability to define conceptual solutions by documenting current and future mode of operations (CMO vs FMO) and develop process maps.

 Ability to define business requirements that describe the solution and mode of operations.

 Facilitate requirements gathering – the ability to pull together experts to get the right information.

 Ability to explain complex technical ideas in a simple understandable format.

 Strong ability to identify opportunities for improvement and take appropriate action.

 Demonstrated ability to learn both complex technical concepts and end-to-end business workflow.

 Have the skills to influence the project team for the alignment differences in ideas or solutions.

 Strong ability to express point of view, to negotiate and manage risks.

 Ability to work effectively in virtual teams, to handle multiple projects simultaneously and meet tight deadlines.

Preferred Qualifications/Competencies:

 CBAP Certification

 Project management experience

 University or college degree

 Strong understanding and experience with change management principles

 5+ years relevant job experience