Jr. Service Technician Jobs

KUKC Robotics Canada seeks a Service Technician who applies technical knowledge and expertise to provide KUKA Canada customers with industry-leading robotic troubleshooting and repair services ensuring customer satisfaction while continuously seeking sales opportunities to grow revenue.

Essential Duties and Responsibilities include but are not limited to:

• Managing customer relationships by going the extra mile and representing KUKA with pride and professionalism.

•Handling a flexible work and travel schedule.

• Ability to travel to customer sites on short notice and frequently working long hours to meet customer needs.

• Providing assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.

• Establishing a strong technical relationship and trust with the customer.

• Working with the Customer Service Manager and/or related supervisor(s) to identify individual training needs to maintain and improve skills and knowledge of KUKA Robotics products and applications. Collaborate with the Customer Service Manager and/or related supervisor(s) to pinpoint specific training requirements that will enhance and sustain proficiency and understanding of KUKA Robotics products and applications.

Education

Associate degree or trade certificate from an accredited institute.

Experience & Qualifications

• Ability to read and interpret mechanical, electrical prints and other related technical documentation.

• Hands on experience in repair, servicing, or maintenance of electromechanical systems.

• Intermediate PC skills/knowledge (Salesforce, MS Office environment, Internet, email, etc.)

• Willingness to travel (75% - 90%) for service and training assignments. Travel to headquarters in Germany may be required for varying duration for training purposes.

• A strong work ethic, determination, and a commitment to excellent customer service.

• Strong organizational, communication, and interpersonal skills and ability to multi-task in a fast-paced environment.

Language Skills

• English fluency are necessary for effective communication with customers and colleagues.
• French and German language knowledge is a plus.
• Strong interpersonal skills

Certificates, Licenses, Registrations

• Valid driver’s license and car.

• Valid Canadian Passport or eligible to work long-term status in Canada, with the ability to travel domestically and internationally.