Guest Service Agent Jobs

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Compensation: $17/hr

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Respond to guest requests in a timely manner.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Register and assign guests to hotel rooms.
• Compute bills, collect payments, and make change for guests.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Perform other duties as requested by management.
• Ensure overall guest satisfaction.
• Transmit and receive messages, using telephones or the PMS system.
• Immediately greet guests and offer to assist with their needs.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Your Background and Skill

• High School diploma or equivalent preferred.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.

HHM Benefits And Perks

• Educational/Professional Development
• Paid Time Off
• Free Basic Life Insurance
• Employee Assistance and Wellness Program
• Commuter Transit and Commuter Parking Benefits
• Access to Daily Pay
• Medical, Dental and Vision Health Insurance
• 401k Company Match
• Referral Bonus Program
• Travel Discounts

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

To see other opportunties at this location, click here.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.