Guest Experience Supervisor, Banff Gondola

The starting wage for this position is $19.50/ hour

Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for all guest experience team members and guests

• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Second language skills highly advantageous
• Attention to detail and good communication and listening skills with local and international guests and staff
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Ability to thrive and lead in a fast-paced environment
• Perform the duties of a Guest Experience Expert as required
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Banff Gondola
• Support, coach and ensure that each member of the front office team provides upbeat and professional guest service that goes above and beyond our guests’ expectations
• Seasonal work experience in an iconic, unforgettable, and inspiring location
• First Aid Training an asset
• Proven leadership skills and a passion for coaching and developing employee skills
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Strong customer focus providing friendly, professional and efficient service
• Fast-paced and active position – get your step counter ready!
• Work in a dynamic, culturally diverse team from around the globe
• Access to one of the world’s most beautiful and iconic National Parks
• Effective problem solving and critical thinking skills
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
• Excellent organizational and multi-tasking skills
• Solid knowledge of the products and services available in Banff and its surroundings
• Proficient in MS Office (Word, PowerPoint and Excel required)
• Passion for employee and guest safety
• Opportunities for career growth or future work at other Pursuit locations
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Train new staff members and provide ongoing feedback
• Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
• Actively participate in committees
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
• The chance to work in an inclusive culture and make life-long friends

This is a full-time, seasonal position starting in July 2023.

• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

Capturing quality photos of our guests enjoying their experience!

• The chance to work in an inclusive culture and make life-long friends
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Work experience in an iconic, unforgettable, and inspiring location
• Opportunities for career growth or future work at other Pursuit locations
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Access to one of the world’s most beautiful and iconic National Parks
• Work in a dynamic, culturally diverse team from around the globe
• Access to subsidized mental health and wellness resources

The Photo Expert role will provide exceptional service to our guests in the form of in-depth of high energy customer engagement.

Responsibilities include

• Monitoring store security, facilitating efficient inventory management and movement
• Works well in a team environment as well as independently
• Responsible handling of cash, credit cards, and cash out forms
• Accountable reporting any cash or transaction discrepancies
• Ensuring service is friendly, courteous and professional
• To honor our commitment to be “Always Honest” all employees must consent to a criminal record and credit check
• Strong team player
• Assisting gift shop staff on sales floor when necessary
• Capture quality photos of our customers enjoying their experience, and sell the photo product
• Diligently following Health & Safety standard operation procedures daily
• Upholding the high standard of environmental stewardship that is expected of all employees
• Strong desire to live and experience everything Banff National Park has to offer
• Highly reliable
• Second language an asset
• Basic knowledge on operating a DSLR camera
• Uphold our high standards of service, merchandising, and display
• Keeping the sales floor and storage areas clean and organized
• Up-selling to additional / supplemental photo products
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Enthusiastic, high energy, and out-going personality, ability to use this to engage with guests
• Cash handling experience
• Taking a genuine interest in the guest and identifying needs
• Operating the point of sale system with accuracy and efficiency
• Able to take initiative on restocking, re-merchandising, and regular cleaning duties
• Excellent communication skills, especially with non-native English speakers

This fun summer job runs from June to October 2023.

• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.