Front Of House Associate

At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

As the Front of House associate you are responsible for managing the FOH day to day operations of Bistro 7070 located at Chartwell’s Head Office in Mississauga. You put an emphasis on providing an exceptional customer experience

Key Activities

• Performs other relate duties as required
• Works closely with staff as well as the Food Services Manager, to ensure that the cafeteria’s ambiance.
• Executing all catering orders, including setup, delivery.
• Develops and maintains effective relationships with guests to determine individual needs, resolves issues or concerns, and evaluates guest satisfaction.
• Responsible for ensuring the front of house in kept clean and tidy at all times including during lunch hour as well as end of day cleanup including tables, floors, garbage microwave kiosk.
• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and guests. Promptly reports all actual or potentially hazardous situations.
• Managing POS daily operations including end of day reports
• Ensures front of house supplies are stocked and Order’s replenishment supplies for front of house operations.
• Responsible of daily setup and close down of bistro front area, including beverage area and snacks.
• Responding to guest concerns and ensuring appropriate action is taken within decision-making authority and/or bringing them to the attention of the Food Services Manager
• Conducts duties in accordance with Chartwell policies and procedures, as well as government regulations, laws, and policies
• Responsible for bistro inventory and assists with ordering.
• Ensures refreshment stations are cleaned daily, and inventory is kept to par levels

Qualifications

Experience:

• Prior labor relations experience preferred
• Experience operating with a Point-of-Sale System at the restaurant level.
• First Aid Certification an asset
• Food Safety certification and asset
• Minimum of one year experience in front of house and customer service

Education:

• Graduate of a post-secondary certificate/diploma or degree program in food service management, hospitality, or business.

Skills & Abilities:

• Customer service oriented
• Excellent communication skills (both written and verbal)
• Effective interpersonal and conflict resolution skills
• Good organizational and time management skills with the ability to multi-task
• Ability to plan, organize and direct the delivery of food services.

Special Requirements

• Criminal Records Check
• Ability to respond to emergency situations (as per Chartwell policies and procedures)

To apply please email your CV/resume to [email protected]

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.