Front Desk Receptionist Jobs

We are Vancouver’s premier aesthetic dermatology clinic, steps off Granville Street in downtown Vancouver. We are seeking a friendly and organized Front Desk Receptionist to join the growing team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.

Acting under the supervision of the Clinic Lead, the Front Desk Rreceptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. He/She provides outstanding customer service and is also responsible for invoicing clinic products and services.

Main responsibilities:

1. Greeting Customers/Customer Service

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Prepare customer files for next-day appointments.
• Create a file for each new customer and update existing customer files.
• Book customer appointments and manage the appointment calendar.
• Answer phone calls and reply to customer e-mails.

2. Reception Management

• Manage correspondence and postal mail.
• Order office supplies and beverages.
• Establish the day's treatments in collaboration with the consultant.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Close batches, balance daily reports and transfer receivables to accounting.
• Implement the clinic’s opening and closing procedures.
• Ensure availability of cash in the register and notify the person in charge.
• Manage the clinic’s info e-mail inbox.

3. Customer Invoicing

• Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• At least two (2) years of experience in a similar role.
• Knowledge of CTRL and ACOMBA software would be an asset.
• Proficiency in Microsoft Office Suite.

Required personal competencies:

• Ability to plan and coordinate activities.
• Ability to communicate effectively.
• Demonstrated initiative and autonomy.
• Customer oriented.
• Demonstrated teamwork and collaboration skills.
• Honest and trustworthy.
• Demonstrated rigor, reliability and flexibility.

*Only selected candidates will be contacted for an interview.