Document Specialist - Remote

Description:

The Document Specialist is solely responsible for the conversion of existing HR process documentation from legacy system to a future state process management solution. This role will be critical in meeting key milestones within our transformation initiative underway in the Global HR Shared Services organization for Sun Life. Outcomes from this role will enable Specialists from across Operations, Services and Payroll teams to utilize reliable, standard, and consistent process knowledge to onboard, cross-train and continuously improve the experience for our Employees.

What will you do?

• Convert process content (documentation and maps) from a cloud-based system into our future state Microsoft-based solution.
• Continuous Improvement during the project.
• Maintain a logical, organized, traceable and transparent method of operation to convert process and process related assets (attachments like files, links, videos).
• Manage time and effort to meet or exceed daily, weekly, and monthly conversion objectives.
• Share insight, experience, and ideas to improve and refine the conversion process.
• Analyze process data to estimate, plan and schedule work.
• Recognize and communicate issues and complexities that may arise in process conversion.
• Process Conversion
• Project Management
• Provide clear, regular, and measured communication and updates on completion status.
• Effectively collaborate and partner with key stakeholders.
• Ensure accuracy, completeness, and quality of process content.

What do you need to succeed?

• Ability to self-manage time and resources.
• Completion, or working towards completion of post-secondary education.
• Organizational skills.
• Experience managing or participating in a large-scale project
• Honesty and Integrity
• High achievement motivation to see completion of work that may be high volume or repetitive.
• Attention for detail, quality and standard.
• Proficiency using MS Word.
• Good communication skills to share timely status updates, articulate challenges, or solutions.
• Capability to manage large amounts of information accurately and diligently.
• Experience with desktop applications like Microsoft Excel, PowerPoint, Visio and Adobe Acrobat.

Assets :

• Prior exposure to project management methods: Waterfall, Agile.
• Experience with cloud-based platforms or technology.
• Experience in an operational environment.
• Curiosity and a growth mindset.
• Experience authoring, maintaining, or using regulated documentation like Standard Operating Procedures.

Notes / Unique Requirements:

Occasional overtime may be required.

May require flexibility to adjust start/stop times