Dispatch Coordinator Jobs

We are looking for a calm and patient Dispatch Coordinator to support our client who provides engaging employment for people from the neuro-diverse community through a competitive professional courier service delivered via public transit with pride.
If you have a passion for exceptional service delivery and appreciate the recognition, apply to this posting and send your resume to [email protected] the subject: Operations Coordinator - Toronto
Advantages

• Paid leave between Christmas and New years
• Warm and inclusive environment
• Three weeks of vacation
• Monday to Friday 10:00 am - 5:30 pm
• Benefits + HSA
• 10 paid sick days

Responsibilities

• Dispatch orders based on Courier availability, location, and Courier capabilities
• In coordination with the Business Manager, build strong customer relations through the provision of superb customer service
• Monitor the route and status of all Couriers to ensure delivery by guaranteed times
• Respond to customer inquiries via email and phone, including providing information on our services, accepting payments, and providing quotes in an expedited manner
• Respond to basic customer inquiries including requests for bulk orders, quotes, and general information.
• Act as a point of contact for any and all matters that may arise for a Courier while in transit
• Maintain work records, track daily events, and ensure timesheet summaries are accurately completed

Qualifications

• Previous experience in a dispatch position is an asset
• Min 3 years of customer service experience
• Experience working on a team with people with disabilities is an asset
• Strong logistics skills and a keen eye for detail
• Work or volunteer experience at a social enterprise or in a startup environment is an asset
• Excellent communication skills - both verbal and written
• Strong knowledge of the GTA and TTC routes

Summary
If you are interested in pursuing this Operations Coordinator role in the Toronto area, please apply with both of the methods below:

• Email your resume to [email protected] with the subject line "Operations Coordinator - Toronto"
• Apply directly to the posting

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.